Lead IT Service Desk - Multi-Site (Contract)

Hunter Selection Limited; Cheltenham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A nationwide recruitment provider is seeking a Service Desk Manager for a contract role in Cheltenham, offering a day rate of up to £350. The successful candidate will lead a small IT support team, manage daily operations, and drive improvements in service quality. Ideal candidates will have experience with IT support teams, skills in Windows 10/11 and Microsoft 365, and familiarity with ITSM platforms. This position promises an exciting challenge in a dynamic environment.

Qualifications

• Experience managing or leading IT support teams is essential.
• Strong hands-on skills with Windows 10/11 and Microsoft 365 required.
• Familiarity with an ITSM platform like ServiceNow or Jira necessary.

Responsibilities

• Lead and develop a small service desk team.
• Drive incident/request workflows and service metrics.
• Provide 2nd-line support and coordinate cross-team escalations.

Skills

Managing IT support teams

Windows 10/11

Microsoft 365

ITSM platforms (ServiceNow, Jira, etc.)

Active Directory/Azure AD

Tools

ServiceNow

Jira

Zendesk

Ivanti

Job description

A nationwide recruitment provider is seeking a Service Desk Manager for a contract role in Cheltenham, offering a day rate of up to £350. The successful candidate will lead a small IT support team, manage daily operations, and drive improvements in service quality. Ideal candidates will have experience with IT support teams, skills in Windows 10/11 and Microsoft 365, and familiarity with ITSM platforms. This position promises an exciting challenge in a dynamic environment.