Lead IT Engineer

Quickline Communications; Kingston upon Hull; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Pension – 5% employer / 5% employee

Health cashback scheme

25 days annual leave + birthday/house/

Free parking on site

Lunch & Learns

Social events

Life assurance

Discount scheme

Job summary

Quickline Communications Limited in the UK is seeking a Lead IT Engineer to own complex incidents and lead L2/L3 escalations. You’ll manage Microsoft 365, Entra ID, Active Directory, Windows and Linux infrastructure, and drive secure, resilient operations across the IT stack.

You’ll apply Defender, MFA and patching practices while automating tasks with PowerShell and mentoring junior engineers. This role is focused on delivering reliable, scalable IT services for the business.

Qualifications

• Strong L2/L3 experience in IT engineering, infrastructure or technical support.
• Microsoft technologies are familiar territory, particularly Microsoft 365, Entra ID, Active Directory, Windows Server and Intune.
• Security and resilience: Defender, vulnerability management, patching, monitoring, backup and disaster recovery.
• Complex troubleshooting with networking fundamentals including DNS, DHCP, VPNs and firewalls.
• PowerShell or scripting to automate tasks and improve efficiency.

Responsibilities

• Take the lead on the tough stuff, acting as senior L2/L3 escalation point and owning complex incidents through to resolution.
• Get hands-on across the technology estate including Microsoft 365, Entra ID, Active Directory, Windows and Linux infrastructure and endpoint management.
• Integrate security as part of day-to-day operations using Defender, MFA, Conditional Access and vulnerability management.
• Automate routine tasks and improve monitoring using PowerShell and scripting.
• Be a technical go-to for the team, mentoring L1/L2 engineers and collaborating with IT Architect and wider teams.

Skills

L2/L3 IT engineering

Microsoft 365

Entra ID

Active Directory

Windows Server

Intune

PowerShell scripting

Networking fundamentals

Tools

Microsoft Defender

Monitoring tools

Backup solutions

Job description

• Location: Willerby, East Riding of Yorkshire, United Kingdom
• Earnings:

We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we’re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind.

Our mission relies on a team full of inspiring, customer obsessed people, and we’re looking for aLead IT Engineer with strong hands-on L2/L3 infrastructure and technical support experience to help us keep our IT infrastructure, enterprise platforms and supporting systems secure, resilient and running at their best.

Could that be you? If getting stuck into complex technical challenges, improving how things work and being the person others turn to when an issue needs solving gets you out of bed in the morning, and building secure, reliable technology that keeps the business moving puts a smile on your face, then we would love to find out more about you.

Here’s why you’ll love this role…

• Take the lead on the tough stuff, acting as our senior L2/L3 escalation point and owning complex technical incidents through to resolution.
• Get hands-on across our technology estate, including Microsoft 365, Entra ID, Active Directory, Intune, Windows and Linux infrastructure and endpoint management.
• Make security part of the everyday, working with Microsoft Defender, MFA, Conditional Access, privileged access, vulnerability management, patching and system hardening.
• Make things smarter and more efficient, using PowerShell and scripting to automate routine tasks, improve monitoring and reduce manual effort.
• Be a technical go-to for the team, sharing your knowledge, mentoring L1 and L2 engineers and working alongside our IT Architect and wider teams to keep raising the bar.

Here’s why you’ll be great in this role…

• Strong L2/L3 experience in IT engineering, infrastructure or technical support means you’re comfortable getting stuck into complex technical issues.
• Microsoft technologies are familiar territory, particularly Microsoft 365, Entra ID, Active Directory, Windows Server and Intune.
• When it comes to security and resilience, you understand Microsoft Defender, vulnerability management, patching, monitoring, backup and disaster recovery.
• Complex troubleshooting is one of your strengths, with a solid understanding of networking fundamentals including DNS, DHCP, VPNs and firewalls.
• A natural problem-solver and knowledge-sharer, you take ownership, support others and use PowerShell or scripting to find smarter, more efficient ways of working.

The benefits…

• Pension – 5% employer / 5% employee contribution.
• Health Cashback Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations,EAP, 24/7 remote GP service, member discounts.
• 25 days annual leave + bank holidays, your birthday, house move and wedding day off.
• Option to buy or sell up to 5 additional days annual leave
• Enhanced Paternity/Maternity/Adoption leave
• Life Assurance
• High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.
• Free Parking on site.
• Regular ‘Lunch & Learns’
• Social Events – Summer and End of Year parties etc.
• Core Value Awards - Regular opportunities to win!

Note to agencies –

Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System (“ATS”). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page.

Please note:You must have the right to work in the UK in order to be successfully appointed to this role