Lead Holiday Support & Resolution Team

easyJet; Luton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading holiday operator is seeking a full-time Team Leader for their operations at Luton Airport. You will lead a team, ensuring exceptional customer service and handling escalated issues effectively. Ideal candidates will have prior experience in a fast-paced contact centre, strong leadership capabilities, and excellent communication skills. The role offers a competitive salary, a company-wide bonus scheme, discounted flights, and a range of flexible benefits. Join a dynamic team focused on creating unforgettable travel experiences.

Benefits

Company-wide bonus scheme

5% pension contribution

Discounted flights

Life assurance

Flexible benefits

Qualifications

• Previous experience of leading a team in a fast-paced contact centre environment.
• Ability to provide clear feedback and handle stressful situations.
• Fluency in written and spoken English; additional European languages are a bonus.

Responsibilities

• Lead and inspire a team of OHS Advisors to deliver excellent customer satisfaction.
• Handle escalated calls and provide timely solutions to customer queries.
• Challenge complaints and implement solutions while maintaining team performance.

Skills

Leadership

Communication skills

Multitasking

Conflict resolution

Administration skills

Job description

A leading holiday operator is seeking a full-time Team Leader for their operations at Luton Airport. You will lead a team, ensuring exceptional customer service and handling escalated issues effectively. Ideal candidates will have prior experience in a fast-paced contact centre, strong leadership capabilities, and excellent communication skills. The role offers a competitive salary, a company-wide bonus scheme, discounted flights, and a range of flexible benefits. Join a dynamic team focused on creating unforgettable travel experiences.