Lead Generation Coordinator

Hales Group; England; On-site; GBP 25,000 - 28,000; Full time

Job summary

A recruitment agency is seeking a proactive Lead Generation Coordinator near Bury St Edmunds. This full-time position involves managing customer enquiries, coordinating appointments, and supporting the sales team in a dynamic environment. Ideal candidates will have strong communication and organisational skills, with the ability to work flexibly, including occasional weekends. Transport access is essential due to the role's location. Training is provided for those with a customer service background.

Qualifications

• Previous experience in sales support or customer service is advantageous.
• Ability to manage multiple tasks simultaneously.
• Attention to detail is critical.

Responsibilities

• Act as the first point of contact for inbound sales enquiries.
• Coordinate sales appointments and follow ups.
• Maintain and update customer records using CRM.

Skills

Excellent communication skills

Strong organisational skills

Experience using CRM systems

Proactive and positive attitude

Flexibility to work weekends

Team player

Job description

Lead Generation Coordinator

Near Bury St Edmunds

£25,000 - £28,000 DOE (plus OTE)

Monday – Friday (with weekend rotation)

We are working on behalf of our client near Bury St Edmunds to recruit a proactive and organised Lead Generation Coordinator to join their dynamic team. This full time position plays a key role in supporting the sales/lead function by managing customer enquiries, coordinating appointments, and ensuring seamless communication between internal teams and field representatives. While previous experience in sales support, customer service, or a call centre environment is advantageous, full training will be provided. Due to the location, access to your own transport is essential.

Key Responsibilities

• Act as the first point of contact for inbound sales enquiries, providing professional and friendly service
• Coordinate sales appointments and follow ups, ensuring timely and accurate scheduling
• Maintain and update customer records and sales data using CRM and internal systems
• Liaise with field sales representatives to ensure smooth handover and appointment logistics
• Support the sales team by managing administrative tasks and contributing to overall team targets
• Work collaboratively to maintain a positive and productive office environment

Skills & Experience Required

• Excellent communication skills, particularly over the phone
• Strong organisational skills with the ability to manage multiple tasks simultaneously
• Experience using CRM systems or similar data entry platforms
• A proactive and positive attitude with a focus on customer satisfaction
• Flexibility to work occasional weekends as part of a team rota
• Team player with a collaborative mindset and attention to detail

Due to the location of this role and limited public transport access to your own transport is essential.

If you are interested in this position, please contact Scarlett or Janine on (phone number removed) or apply with a current CV to (url removed)