Lead Fire ICT Engineer

Suffolk County Council; Ipswich; On-site; GBP 41,000; Full time

Job summary

A local government council in Ipswich is seeking a Lead Fire ICT Engineer for the Fire ICT team. This role involves managing service requests, supporting IT infrastructure, and ensuring data security. Ideal candidates should have strong leadership skills, technical expertise in communication systems, and the ability to mentor junior engineers. Join a dynamic team making a difference in community safety. Competitive salary and benefits included.

Benefits

Leave benefits

Health and wellbeing benefits

Competitive pay progression

Qualifications

• Experience in technical support and IT infrastructure management.
• Ability to lead and mentor engineering teams.
• Knowledge of data security and policy compliance.

Responsibilities

• Manage service requests and allocate tickets to engineers.
• Lead daily support for IT infrastructure and networking.
• Oversee and maintain communication systems for emergency services.
• Ensure data security while mentoring ICT engineers.
• Participate in the on-call rota for out-of-hours support.

Skills

Leadership

Technical support

Communication systems

Data security

Problem-solving

Job description

Overview

Suffolk County Council, Suffolk Fire & Rescue Service
Address: Ipswich East Fire Station, IP3 9SJ
Salary: £40,777 per annum (pro rata for part time)
Hours: 37 Hours Per Week
Contract: Permanent

In today's rapidly evolving world, technology plays a crucial role in every aspect of our lives, and Suffolk Fire and Rescue Service is no exception. From advanced communication systems to data management and a state-of-the-art Fire Control suite, ICT is the backbone that underpins operational service delivery, ensuring firefighters have the tools they need to respond quickly and effectively in supporting our communities. We are seeking a Lead Fire ICT Engineer to join the Fire ICT team to assist Suffolk Fire and Rescue Service on their Digital and Data transformation across a range of exciting projects. If you’re passionate about finding new solutions and making a real difference, we want to hear from you. Reimagine the possibilities.

Role

• Lead Fire ICT Engineer in the Fire ICT team, supporting Digital and Data transformation projects.

Your role and responsibilities

• Manage incoming service requests via ITSM, email, or phone, allocating tickets to engineers and escalating complex issues as needed.
• Lead daily support for IT infrastructure, networking, and datacentre systems, including installation, troubleshooting, and monitoring.
• Oversee and maintain critical communication systems such as radio, telephony (ICCS), and emergency alerting platforms.
• Ensure data security and policy compliance while mentoring ICT engineers through training and technical guidance.
• Lead ICT projects and participate in the on-call rota to provide out-of-hours support for essential systems.

You will need

• Our ideal candidate will be honest in nature, bringing experience, enthusiasm, and a commitment to working hard.
• Ability to lead and contribute to the engineering team and to self-start and work on your own initiative.
• Hands-on and flexible in approach; passionate about technology and innovation.
• Commitment to learn and continuously develop skillset and innovate to meet business needs.
• We welcome applicants with a range of experience and transferable skills, offering fresh perspectives and ideas.

You can view a full list of requirements in the Job and Person Profile (Word). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.

The team

You’ll be joining a supportive and forward-thinking team, helping troubleshoot, problem-solve, and implement solutions to high standards. The Fire ICT Team focuses on the blue light elements of Fire and Rescue Service systems, including incident alerts, mobile data terminals on fire engines, communications via mobile phones, Airwave radios and Wi-Fi, and data systems used for monitoring performance. The team is based at Ipswich East Fire Station and supports equipment across thirty-five fire stations in Suffolk, including primary and secondary Fire Control locations.

Equality and contact

Empowering Everyone: We value potential, possibility, and the power of diverse ideas. We welcome applications from all individuals and especially from groups underrepresented in the organisation, as reflected in our Workforce Equality Report.

For more information: Please contact Laurie Page (he/him) for a casual conversation. Call 01473 260570 (office hours) or email [e-mail]. For secondments, read the secondment policy and obtain permission from your current manager before applying.

How to apply

• Step 1 - Read the Job and Person Profile (JPP) (Word).
• Step 2 - Click 'Apply Now' to start your online application.
• Step 3 - Upload a supporting statement answering the following questions (no more than 400 words per question) using the Supporting Statement template (Word).
• Step 4 - Upload a CV (without name and personal details).

Please note: Without a supporting statement and CV, your interest will not be progressed. Any documents must be in PDF or MS Word format. We value authentic applications and may reject AI-generated content. For adjustments to the process, contact our Recruitment Team at [e-mail] or 03456 014412. If invited to the next stage, you may request adjustments for subsequent stages.

Closing date: 11.30pm, 19 November 2025.

Safeguarding and benefits

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts. #LI-Onsite

We offer a wide range of careers and flexible working options, with opportunities for development and benefits including leave, LGPS membership, health and wellbeing benefits, competitive pay progression, and career development opportunities.

Additional information

For more about benefits, values and equality commitments, please visit the Suffolk County Council careers website: careers.Suffolk.gov.uk.