Lead Field Service Engineer - M25 Corridor

Rapiscan Systems; Hounslow; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading security technology company in the UK is seeking a Lead Field Service Engineer to manage installation and maintenance of cutting-edge inspection solutions. The role involves leading a team of engineers, ensuring service delivery, and maintaining customer satisfaction. Ideal candidates will have strong technical skills and experience in customer-facing roles, along with relevant engineering qualifications.

Qualifications

• Strong technical background with leadership aspirations.
• Previous experience in a customer-facing role.
• Extensive experience supporting field-based teams.

Responsibilities

• Lead and coordinate a regional team of Field Service Engineers.
• Manage stock control, preventive maintenance schedules, and shift rotas.
• Act as primary point of contact for customer issues.
• Conduct annual performance reviews.
• Maintain accurate training records and ensure timely re-certifications.

Skills

Technical background

Leadership

Communication

Organisational skills

Customer service

Microsoft Office proficiency

Education

Engineering qualifications (BTEC, City & Guilds HNC or equivalent)

Job description

Rapiscan Systems is a global leader in detection technology, delivering advanced cargo and vehicle inspection solutions for ports, borders, military sites, high-security facilities, and checkpoints. Our cutting‑edge X‑ray systems ranging from low to high energy help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. With a commitment to innovation, quality, and reliability, we provide best‑in‑class imaging performance and operator satisfaction.

The Role

We are seeking a Lead Field Service Engineer to oversee installation, maintenance, and repair of Rapiscan products across the UK and EMEA. In addition to hands‑on technical work, you will manage a regional team of 510 Field Service Engineers, ensuring exceptional service delivery and customer satisfaction.

Key Responsibilities

• Lead and coordinate a regional team of Field Service Engineers in daily service activities.
• Manage administrative tasks including stock control, preventive maintenance schedules, and shift rotas.
• Act as the primary point of contact for customer liaison and issue resolution.
• Communicate service updates and documentation effectively to the team via meetings, calls, and emails.
• Conduct annual performance reviews and support continuous professional development.
• Maintain accurate training records and ensure timely re‑certifications.
• Collaborate with senior management on initiatives and report achievements and concerns.
• Promote a culture of safety and compliance, including risk assessments.

About You

• Strong technical background with leadership aspirationstraining and mentoring provided.
• Excellent communication, organisational, and administrative skills.
• Previous experience in a customer‑facing role.
• Solid electronics and computer knowledge, including Microsoft Office proficiency.
• Extensive experience supporting field‑based teams servicing high‑tech security systems.
• Recognised engineering qualifications (BTEC, City & Guilds HNC or equivalent).

Ready to lead and make an impact? Apply now and join a team that's shaping the future of security technology.