Lead Field Service Engineer - Heathrow/M25 Corridor

OSI Systems, Inc.; Salfords; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading technology firm in security solutions seeks a Lead Field Service Engineer to oversee installation and maintenance of products across the UK. This role involves managing a team of Field Service Engineers, ensuring customer satisfaction, and maintaining high service standards. Candidates should possess strong technical skills, experience in customer-facing roles, and relevant engineering qualifications. This position offers the opportunity to lead and innovate within the high-tech security industry.

Qualifications

• Strong technical background with leadership aspirations.
• Solid electronics and computer knowledge.
• Extensive experience supporting field-based teams.

Responsibilities

• Lead and coordinate a regional team of Field Service Engineers.
• Manage administrative tasks including stock control.
• Act as the primary point of contact for customer liaison.

Skills

Strong technical background

Excellent communication skills

Organisational skills

Microsoft Office proficiency

Customer-facing experience

Education

Recognised engineering qualifications (BTEC, City & Guilds HNC or equivalent)

Job description

Overview

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.

Role Overview

We are seeking a Lead Field Service Engineer to oversee installation, maintenance, and repair of Rapiscan products across the UK and EMEA. In addition to hands‑on technical work, you will manage a regional team of 5–10 Field Service Engineers, ensuring exceptional service delivery and customer satisfaction.

The role will be covering the Heathrow area and South Regions on occasions,

Responsibilities

• Lead and coordinate a regional team of Field Service Engineers in daily service activities.
• Manage administrative tasks including stock control, preventive maintenance schedules, and shift rotas.
• Act as the primary point of contact for customer liaison and issue resolution.
• Communicate service updates and documentation effectively to the team via meetings, calls, and emails.
• Conduct annual performance reviews and support continuous professional development.
• Maintain accurate training records and ensure timely re-certifications.
• Collaborate with senior management on initiatives and report achievements and concerns.
• Promote a culture of safety and compliance, including risk assessments.
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct.
• Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications

• Strong technical background with leadership aspirations—training and mentoring provided.
• Excellent communication, organisational, and administrative skills.
• Previous experience in a customer-facing role.
• Solid electronics and computer knowledge, including Microsoft Office proficiency.
• Extensive experience supporting field-based teams servicing high-tech security systems.
• Recognised engineering qualifications (BTEC, City & Guilds HNC or equivalent).
• Ready to lead and make an impact? Apply now and join a team that’s shaping the future of security technology.

OSI Systems, Inc. and its subsidiaries (collectively “OSI”) does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI.