Lead & Elevate: Contact Centre Team Leader

Michael Page (UK); Liverpool; On-site; GBP 32,000 - 35,000; Full time

Job summary

A well-established retail organization in Liverpool is seeking an experienced Team Leader to manage a contact centre team. Responsibilities include leading team members, enhancing customer service standards, and analyzing performance metrics. The ideal candidate will have leadership experience, excellent communication skills, and a proactive approach to problem-solving. This permanent position offers a competitive salary between £32,000 and £35,000 per annum, alongside a supportive culture and opportunities for career growth.

Benefits

Competitive salary

Permanent position

Generous holiday allowance

Inclusive company culture

Qualifications

• Proven experience in a leadership role within a contact centre.
• Excellent communication and interpersonal skills.
• Proficiency in analysing performance data.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Lead and manage a team of customer service representatives.
• Monitor and improve customer service standards.
• Provide training and coaching to team members.
• Handle escalations and resolve customer queries.
• Analyse performance metrics for management review.

Skills

Leadership in customer service

Excellent communication skills

Performance analysis

Proactive problem-solving

Job description

A well-established retail organization in Liverpool is seeking an experienced Team Leader to manage a contact centre team. Responsibilities include leading team members, enhancing customer service standards, and analyzing performance metrics. The ideal candidate will have leadership experience, excellent communication skills, and a proactive approach to problem-solving. This permanent position offers a competitive salary between £32,000 and £35,000 per annum, alongside a supportive culture and opportunities for career growth.