Lead Duty Manager: Drive Guest Experience & Team Success

Premier-Inn; Yeadon; Vor Ort; GBP 23.000 - 29.000; Vollzeit

Benefits dieser Stelle

Whitbread Benefits Card

Pension and Save As You Earn

Discounts on shopping, travel, cinema,

Zusammenfassung

Premier Inn is seeking a Duty Manager in Leeds/Bradford Airport to help run the hotel across reception, housekeeping and restaurant shifts. You’ll lead the team, brief staff, coach colleagues and resolve guest issues to ensure a smooth guest experience.

You don’t need hotel experience—leaders from retail or service backgrounds are welcome. The role includes evenings and weekends with a permanent contract and 32 guaranteed hours per week.

Qualifikationen

• Experience leading teams in a busy customer-facing environment.
• Ability to make decisions and keep calm under pressure.
• Strong focus on guest satisfaction and teamwork.

Aufgaben

• Lead shifts across the hotel and deliver clear pre-shift briefings.
• Support and coach team members throughout the day.
• Help guests with questions and sort out problems.
• Jump in to support different teams, from reception to the restaurant.
• Spot issues early and put them right.
• Help keep guests safe and the hotel running smoothly.

Kenntnisse

Leadership

Team management

Problem solving

Customer service

Decision making

Jobbeschreibung

Premier Inn is seeking a Duty Manager in Leeds/Bradford Airport to help run the hotel across reception, housekeeping and restaurant shifts. You’ll lead the team, brief staff, coach colleagues and resolve guest issues to ensure a smooth guest experience.

You don’t need hotel experience—leaders from retail or service backgrounds are welcome. The role includes evenings and weekends with a permanent contract and 32 guaranteed hours per week.