Lead D365 Technical Manager

Costa Limited; Crays Hill; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading coffee brand in England is seeking a D365 Technical Manager to manage the Dynamics 365 platform and oversee outsourced support services. The ideal candidate will work closely with technology teams and business stakeholders, ensuring the system meets business requirements. Responsibilities include managing incidents and collaborating on feature development. This role offers competitive benefits including a share investment plan and private medical cover, fostering a community that values passion and progression.

Benefits

Share Investment Plan

Smart pension

Financial Support Fund

Store discounts

Private medical cover

Qualifications

• Experience managing Dynamics 365 platform and customized code releases.
• Proficient in overseeing support and maintenance for Dynamics 365.
• Ability to collaborate with technology teams and stakeholders.

Responsibilities

• Manage activities of outsourced managed service for D365.
• Ensure incidents are managed within OLA and SLA.
• Collaborate with Product Owner on new feature development.

Skills

Dynamics 365 Support & Maintenance

System Administration

Agile Development

Integration Monitoring

Job description

Job Description

Posted Tuesday 2 December 2025 at 00:00

At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.

Our teams make a difference. Whether that’s working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.

We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities and help your local community too.

We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.

As a D365 Technical Manager you will work closely with technology teams, business stakeholders, Microsoft and our outsourced managed service partner to ensure that the system aligns with business requirements and supports the company’s growth objectives.

So, why Costa?

We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to sweeten the deal:

• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• 50% discount in all Costa-owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme
• And that’s not all. Explore even more of our perks here: https://bit.ly/costaperks

We’re passionate about being a great place to work, where you can bring your unique self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you’ll do

• Collaborate with technology teams, business stakeholders, and the outsourced managed service provider to ensure the D365 system meets current and future business requirements
• Manage and oversee the activities of the outsourced managed service for D365 for F&O (Finance & Operations), SCM (Supply Chain Management) and/or CE (Customer Engagement), setting the standards, principles, ways of working and guardrails for third party support, maintenance and development activities
• Provide support, guidance and expertise to the managed service provider and directly provide second and third line support on an exceptional basis
• Ensure incidents, problems, and alerts are managed and acted upon within OLA and SLA’s, managing major incident escalations from a technical perspective and managing activities with third parties, ensuring continuity of services
• Collaborate with Product Owner, Delivery Managers and third party developers on the development of new features and their rollout to production

Who you are

• Overseeing Support & Maintenance for Dynamics 365
• Management of D365 platform and customized code releases
• Integration monitoring and D365 platform health monitoring and remediations
• System administration task responsibilities for D365
• Responsibility for D365 configuration changes into production and overseeing development work as part of an Agile development model