Lead Customer Contracts Manager

Alexander Dennis; Scarborough; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading manufacturer in sustainable transport seeks a Lead Customer Contracts Manager to oversee contract delivery and customer satisfaction. This hybrid role requires strong negotiation skills and experience in contract management, particularly within a manufacturing environment. The successful candidate will work collaboratively across teams, ensuring customer expectations are met. Competitive salary and benefits are offered, promoting a supportive and inclusive environment.

Benefits

Competitive salary

Pension

Wellbeing support

Cycle to work scheme

Enhanced maternity and paternity benefits

Qualifications

• Experience in contract management within a manufacturing environment.
• Ability to manage a team while working under pressure.
• Confidence in navigating complex contracts.

Responsibilities

• Head the Contract Management team ensuring delivery from order to completion.
• Act as the escalation point for live contracts.
• Work cross-functionally to ensure customer satisfaction.

Skills

Strong negotiation skills

Contract management experience

Excellent communication skills

Education

Project management qualification

Job description

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Lead Customer Contracts Manager

Location: UK - Hybrid (with travel to Alexander Dennis and customer sites as required)

Our Vision & Why It Matters

At Alexander Dennis, our vision is to lead the evolution of sustainable on-road mass transportation and mobility.

We design, deliver, and support market-leading buses and coaches that help reduce emissions, improve air quality, and keep communities connected. Every role contributes to that mission, whether you're engineering, driving sales, improving production, or supporting our customers.

What You'll Do

As Lead Customer Contracts Manager, you'll head up our Contract Management team, ensuring smooth delivery of customer contracts from order to completion. You'll be the go‑to escalation point for live contracts and will deputise for the Head of Customer Contracts when needed. You'll work cross‑functionally to ensure customer satisfaction, manage contract specifications, and support key factory processes and customer visits.

What We're Looking For

We're seeking a commercially astute leader with strong negotiation skills and a passion for customer experience. You'll bring experience in contract management within a manufacturing environment, excellent communication skills, and the ability to manage a team while working under pressure. You'll be confident navigating complex contracts and collaborating across departments to meet customer expectations.

Bonus if you have

• Project management qualification
• Extensive knowledge of the bus industry
• Experience in commercial and contract management in a manufacturing setting

What We Offer

Because we know that to deliver on our vision, people have to feel supported and inspired:

Impact: Be part of something that's changing cities, improving air quality, helping public transport evolve.

Development & Growth: Training programmes, mentorship, opportunities to take on new roles, broaden skills.

Culture & Belonging: An inclusive environment; your voice matters; we treat people fairly.

Perks & Benefits: Competitive salary, pension, wellbeing support, cycle to work scheme, enhanced maternity and paternity benefits.

Our Values - What Guides Us

These are more than words on a page, they shape how we work, what we stand for, and how we build trust with our customers, communities, and each other:

Safety: The health and wellbeing of our team members, and the safety of our products, are our top priority.

Quality: We strive for excellence in our products, services, and all that we do.

Integrity: We act with honesty, transparency and integrity, treating each other with respect in a diverse, equitable and inclusive workplace.

Accountability: We take responsibility for our actions, seeking to build trust and earn a reputation for excellence and reliability.

Teamwork: We work with our team members, our supplier partners, and our customers to pursue mutual benefits.

Sustainability: We seek long-term success for our business, our communities, and the environment through responsible sourcing, lean manufacturing, and sustainable operations.

How to Apply

If you see yourself growing with Alexander Dennis and contributing to our vision, we'd love to hear from you.

Please complete our online application form and attach your CV!

We care deeply about being inclusive and we encourage applications from people with diverse backgrounds and experiences.

If you are an internal applicant, you have a responsibility to inform your current line/department manager and local human resources representative before applying for the role.

Due to the volume of vacancies and applications, we would prefer that you submit your application online. If however, you require an alternative method of applying, please give us a call on [phone] or send an email to [e-mail]