Lead Contract Support Officer - 1 Day WFH (Facilities)

Randstad Construction & Property; United Kingdom; On-site; GBP 43,000; Full time

Job summary

A leading recruitment agency is seeking a proactive Lead Contract Support Officer to manage a team and ensure smooth back-office operations in Facilities Management. The ideal candidate will have extensive experience in contract administration, strong leadership skills, and the ability to support client needs effectively. You will oversee planned maintenance, financial processing, and compliance, making process improvements as necessary. This role offers a permanent contract with a competitive salary based in West London.

Qualifications

• Proven experience in a Contract Administrator or senior support role within Facilities Management.
• Strong leadership capabilities, with experience in training and development.
• Excellent communication skills with diverse stakeholders.
• High level of organisation and ability to manage multiple tasks simultaneously.
• Solid understanding of CAFM systems, experience with Planon highly desirable.

Responsibilities

• Lead and manage the Contract Support Team to ensure effective workload distribution.
• Oversee scheduling and planning of Planned Preventative Maintenance tasks.
• Handle high-priority client and supplier queries with diligence.
• Process quotations, Purchase Orders, invoices, and timesheets.
• Ensure compliance with documentation and Quality Management System records.
• Identify and implement service improvements.

Skills

Team Leadership

Client Support

Communication

CAFM Systems

Process Improvement

Tools

Planon

Job description

A leading recruitment agency is seeking a proactive Lead Contract Support Officer to manage a team and ensure smooth back-office operations in Facilities Management. The ideal candidate will have extensive experience in contract administration, strong leadership skills, and the ability to support client needs effectively. You will oversee planned maintenance, financial processing, and compliance, making process improvements as necessary. This role offers a permanent contract with a competitive salary based in West London.