Lead Content Designer (12 months)

NatWest Group; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading banking institution in London is seeking a Lead Content Designer to enhance user experiences on digital platforms. The ideal candidate will lead projects, coach content designers, and drive innovative content strategies. This position offers a blend of remote work and in-office collaboration, making it a fantastic opportunity for skilled content professionals looking to make a difference.

Qualifications

• Extensive content design portfolio demonstrating user-centered experiences.
• Experience as a senior or lead content designer.
• Proven ability to deliver high-quality, research-based content.

Responsibilities

• Deliver complex projects and manage coaching of other content designers.
• Develop and execute the content strategy and approvals.
• Drive improvements in content design processes and standards.

Skills

Content design portfolio

Creative thinking

Analytical thinking

Written communication skills

Collaborative mindset

Job description

Overview

Join us as a Lead Content Designer

• Join an open, collaborative and fast-paced environment, where you’ll be enabling the delivery of consistent, efficient and best in class customer experiences
• You’ll collaborate with product owners, internal business stakeholders and designers to define content requirements and strategy that best achieves business goals
• This is a great opportunity to develop your knowledge and skills while making a real difference for our customers
• You’ll work from home some of the time, but you’ll also spend one day a week working from an office or hub
• We\'re offering this position for a period of 12 months

What you\'ll do

As a Lead Content Designer on Mobile and Online Banking, you’ll deliver complex projects and programmes, as well as managing and coaching other content designers. You’ll be developing the content strategy, executing the creation of content and managing content approvals to help create compelling, engaging and comprehensible user experiences across a range of products, platforms and devices.

Additionally, you’ll be:

• Designing high quality, usable, accessible and consistent content for web and mobile experiences across all touch points
• Driving improvements across processes, collaboration, and content standards, while establishing best practices and governance for content design throughout the organisation
• Ensuring content decisions align with user needs and are informed and evidenced through robust user research and data
• Creating, evolving and promoting the use of content standards, guidance and processes ensuring these meet user needs
• Champion AI-first content design, exploring how tools and automation can enhance efficiency, quality, and experimentation
• Driving collaboration across design disciplines making sure content is considered in every stage of design

The skills you\'ll need

You\’ll have an extensive content design portfolio demonstrating creative and analytical thinking to deliver user centred experiences. You’ll have worked across a variety of platforms and applications along with significant experience in supporting human centred design processes.

We’ll also be looking for:

• Experience as a senior or lead content designer
• Experience leading and coaching others to reach their potential
• Excellent written communication skills with a sharp eye for detail, clarity, and tone of voice
• Proven ability to deliver high-quality, research-based content design while managing competing priorities
• Collaborative mindset, able to influence and inspire across disciplines and teams