Lead Compliance Engagement Officer

A2Dominion Housing Group Ltd; Ealing; Hybrid; GBP 47,000 - 50,000; Full time

Job summary

A leading housing association in Ealing seeks a dynamic Lead Compliance Engagement Officer. The role involves managing statutory access for safety inspections across various compliance areas, overseeing a team, and ensuring legal enforcement. The ideal candidate will have extensive experience in statutory compliance, strong communication and negotiation skills, and the ability to analyze compliance data. The position offers a competitive salary and hybrid working options, celebrating diversity and inclusion in the workplace.

Benefits

25 days’ holiday

Up to 8% contributory pension

£300 annual health benefits allowance

Qualifications

• 4-5 years experience in statutory compliance in housing or regulated environments.
• Experience leading complex No Access cases and warrant processes.
• Ability to analyse compliance data for operational risks.

Responsibilities

• Manage the No Access function for inspections and repairs.
• Lead a team of Compliance Engagement Officers.
• Oversee legal enforcement and prepare case files.

Skills

Strong negotiation skills

Conflict-resolution skills

Analytical skills

Communication skills

Education

GCSE level in Maths and English

Level 5/6 qualification in management or relevant experience

Job description

Lead Compliance Engagement Officer
Location: Ealing - Hybrid
Salary: £47,464 - £49,962
Type: Permanent
Hours: Full Time - 35 hours per week – Monday toFriday
DBS Level required: Basic
Full UK driving licence and access toa vehicle

We’re looking for a dynamic and experienced Lead Compliance Engagement Officer to take operational responsibility for A2Dominion’s No Access process, ensuring statutory access for all safety-critical inspections, servicing, repairs, and remedial works across Gas, Electrical, Lifts, Water Hygiene, Fire Safety, Damp & Mould, and other compliance areas.

This is a leadership role where you’ll manage a team of Compliance Engagement Officers, oversee complex cases, and ensure legal enforcement is carried out effectively and professionally. You’ll act as the key escalation point for high-risk cases, providing expert advice and operational leadership to maintain compliance and protect resident safety.

Key Responsibilities

• Lead the No Access function – ensuring statutory inspections and repairs are completed on time.


• Manage and develop a team of Compliance Engagement Officers, driving performance and consistency.


• Oversee legal enforcement – prepare and present case files for warrants and injunctions, attend court, and lead warrant execution days.


• Resolve complex access barriers through negotiation, engagement, and proportionate escalation.


• Provide technical and legal advice to internal teams and act as the go-to expert for compliance access issues.


• Monitor performance and reporting – ensure accurate case tracking, audit-ready documentation, and KPI achievement.


• Champion continuous improvement – identify smarter ways of working and contribute to policy and process enhancements.

More about you

Essential

• Educated to GCSE level or equivalent in Maths and English (Grades A*- C)


• Level 5/6 qualification or higher (preferably in a management discipline) or equivalent relevant experience


• Minimum 4/5 years proven experience working within statutory compliance function within housing or similar regulated environments


• Evidence of Continual Professional Development


• Strong working knowledge of statutory compliance requirements (Gas, Electrical, Water Hygiene, Lifts, Fire Safety).


• Proven experience leading complex No Access cases, including warrant and injunction processes.


• Ability to prepare court-ready evidence, statements and case files to a high standard.


• Experience attending court and supporting legal enforcement activity.


• Strong negotiation and conflict-resolution skills, with experience managing sensitive resident interactions.


• Ability to analyse access and compliance data and identify operational risks or trends.


• Experience supervising staff and managing workload allocation.


• Effective communicator with the ability to explain technical and legal issues clearly to varied audiences.


• Strong organisational skills and the ability to manage multiple cases with accuracy and pace.

Desirable

• Relevant professional membership (e.g. CIOB, RICS, CIHCM)


• IOSH Managing Safely or equivalent H&S qualification


• Commitment to undertake relevant vocational study leading to successful professional qualification


• Knowledge of housing and enforcement legislation.


• Experience in compliance, enforcement or building safety within a regulated or social housing environment.


• Relevant compliance or enforcement-related training or qualifications.

About us

At A2Dominion, we’re more than a housing provider. We’re a not-for-profit organisation with a clear social purpose: to create homes and communities people love to live in. With over38,000 homes across London and the South East, we reinvest our profits into building more affordable homes and delivering services that make a real difference. We’re a G15 housing association with a strong social purpose.

Choosing us is easy

As an employee of A2Dominion, we wantyou to feel rewarded and have a choice of flexible benefits, salary exchangebenefits, and rewards and discounts that work for you, wherever you are in yourlife.

We offer a wide range of staff benefits, for this role, these include.

• 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service


• Up to 8% contributory pension


• In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.

Diversity & Inclusion

We’re proud to be a DisabilityConfident Employer and welcome applications from people of all backgrounds. Ourrecruitment process is inclusive and accessible, and we guarantee an interviewto disabled applicants who meet the minimum criteria. Reasonable adjustmentsare available throughout the process - just contact our Resourcing Team at [e-mail]

We know some people hesitate to applyif they don’t meet every requirement. If that’s you, we encourage you to applyif your skills and experience align – please get in touch with us to talk itthrough.

At A2Dominion, we value diversity,embrace flexibility, and are a family-friendly employer. Everyone belongs here.Join us and help make a lasting difference in the lives of our customers.

This vacancy is being managed by BecciZapala. The role closes on 28th January2026. We reserve the right to close early upon appointment of the rightcandidate.