Lead Collections & Recoveries Team – Coaching & Compliance

Volkswagen Group; Barford St Michael; Presencial; GBP 42.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employer pension 9%

Private medical insurance

Car schemes

Descripción de la vacante

Volkswagen Financial Services UK is seeking a Collections Team Manager to lead a team responsible for fair, compliant collections outcomes while protecting long-term customer relationships.

You’ll coach a team to meet performance and quality targets, ensure FCA regulatory adherence, and drive process improvements across telephony and admin channels. This role requires strong leadership and analytical skills to manage workloads and KPIs.

Formación

• Proven people management experience and ability to coach, develop and motivate teams.

Responsabilidades

• Lead, coach and develop a team of Collections & Recoveries Advisors to deliver performance, quality and service targets.

Conocimientos

People management

FCA regulations

Treating Customers Fairly (TCF)

Negotiation

Stakeholder management

Quality assurance

Performance management

Data analysis

KPI management

Organisation

Educación

GCSEs in Maths and English

Herramientas

CRM

SAP

Telephony systems

Microsoft Office

Descripción del empleo

Volkswagen Financial Services UK is seeking a Collections Team Manager to lead a team responsible for fair, compliant collections outcomes while protecting long-term customer relationships.

You’ll coach a team to meet performance and quality targets, ensure FCA regulatory adherence, and drive process improvements across telephony and admin channels. This role requires strong leadership and analytical skills to manage workloads and KPIs.