Lead Clinical Duty Manager

HJE; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading healthcare organization in Greater London seeks an experienced Lead Clinical Duty Manager to provide operational leadership. The successful candidate will manage clinical and non-clinical emergencies, support and develop the Duty Manager team, and ensure the safety and quality standards of care. This full-time role offers a range of employee benefits including private healthcare, annual leave, and opportunities for professional development.

Benefits

Private healthcare scheme worth up to £20,000 per year

27 days annual leave

Blue Light Card discounts

Interest‑free season ticket loans

Cycle to work scheme

Free eye check‑up vouchers

Free newspaper and media subscriptions

Local business discounts

Discount in our Hospice Charity shop

Refer a Friend scheme

Free Cinema Society membership

Personal development and training courses

Annual events and recognition awards

Career progression and increments

Continuation of NHS pension for eligible employees

Qualifications

• Proven managerial experience in healthcare settings.
• Strong leadership skills with the ability to coach and mentor teams.
• Experience coordinating clinical and non-clinical operations.

Responsibilities

• Oversee and support Duty Managers in managing clinical and non‑clinical emergencies.
• Lead team development and ensure consistency in professional decision-making.
• Ensure patient safety and quality standards are maintained.

Skills

Stock management

Employee Relations

Leadership skills

Data Collection

Management Experience

Microsoft Outlook

Warehouse Management

Business Management

Rota Management

Leadership Experience

Supervising Experience

MRP

Job description

Lead Clinical Duty Manager

Join our leadership team and make a real impact. We're seeking an experienced nurse leader to head our Duty Manager team ensuring consistent safe and effective decision‑making across hospital operations out of hours. If you're passionate about clinical leadership team development and operational excellence, we'd love to hear from you.

The Lead Clinical Duty Manager provides operational leadership and coordination of hospital services out of hours ensuring safe, effective and consistent decision‑making across the Duty Manager team.

The role includes managing and coordinating a wide range of clinical and non‑clinical emergencies, handling and addressing a range of clinical and non‑clinical problems, reviewing and ensuring safe staffing levels where required, coordinating admissions and escalating issues to the senior manager on call.

In addition to working on the Duty Manager rota, this role strengthens clinical leadership by acting as the team lead for the Duty Managers, promoting standardisation of practice and fostering a culture of collaboration and accountability.

Responsibilities

• Oversee and support Duty Managers in managing clinical and non‑clinical emergencies, staffing and bed utilisation.
• Lead on team development, performance monitoring and professional decision‑making consistency.
• Act as a role model for clinical leadership and governance, ensuring patient safety and quality standards are maintained.
• Work closely with Admissions to ensure proactive focus on effective utilisation of hospital beds and provide support for clinical areas as a 08 bleep holder.
• Coordinate the staff bank and focus on management of requests for cover for nursing shifts, ensuring effective utilisation of staffing resources.
• Possess excellent communication and leadership skills and be responsible for effective working relationships across a wide range of teams.

Why apply for this role

At our organisation we are passionate about providing our employees with a supportive and engaging environment. Alongside ongoing development and training, we offer a wide range of benefits.

• Private healthcare scheme worth up to £20,000 per year
• 27 days annual leave
• Blue Light Card discounts
• Interest‑free season ticket loans
• Cycle to work scheme
• Free eye check‑up vouchers with contribution towards lenses
• Free newspaper and media subscriptions
• Local business discounts
• Discount in our Hospice Charity shop
• Refer a Friend scheme
• Free Cinema Society membership offering discounted tickets
• Personal development and training courses
• Annual events and recognition awards
• Career progression and increments
• For employees joining us from the NHS we can provide continuation of your NHS pension

Required Experience

Manager

Key Skills

Stock management, Employee Relations, Leadership skills, Data Collection, Management Experience, Microsoft Outlook, Warehouse Management, Business Management, Rota Management, Leadership Experience, Supervising Experience, MRP

Employment Details

• Employment Type: Full‑Time
• Experience: Years
• Vacancy: 1

If you are ready for a new challenge and relish the chance to become part of a successful forward‑thinking organisation then we would love to hear from you.