Lead Business Analyst, Identity & Access Management

NatWest Group; City of Edinburgh; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services company is seeking a Lead Business Analyst for Identity & Access Management. This role involves producing business requirements, leading a team, and collaborating with stakeholders to enhance identity governance processes. Candidates should have strong leadership skills, an analytical mindset, and familiarity with IAM solutions. The position offers a remote-first working style and competitive hours.

Qualifications

• Significant experience as a business analyst, preferably supporting IAM solutions.
• Understanding of risk methodologies and business process improvement methodologies.
• Experience in documenting business and system requirements.

Responsibilities

• Produce business requirements to inform future state design.
• Build and manage relationships with stakeholders and third-party suppliers.
• Translate business requirements into clear technical specifications.

Skills

Leadership and people management experience

Business process improvement

Analytical skills

Problem-solving skills

Experience with IAM solutions

Written and verbal communication

Education

Certification in business analysis (IIBA or BCS)

Tools

SailPoint IdentityIQ

JIRA

Confluence

Microsoft Project

Job description

Join us as a Lead Business Analyst, Identity & Access Management.

• Take on a critical role supporting Identity & Access Management (IAM) Transformation, building and leading a team of business and data analysts who are critical in the successful outcome of our transformation
• You’ll be capturing, validating and documenting business and system requirements and making sure that they’re in line with key strategic principles
• As a key member of our team, you’ll enjoy extensive collaboration and can expect great visibility for you and your work while helping us to shape the future of our business

What you’ll do

In your new role, you’ll be accountable for producing business requirements to inform future state design, supporting teams in understanding the requirements and their linkages to the overall domain strategy. We’ll also look to you to build, manage and maintain a positive working relationship with stakeholders and third‑party suppliers across Security Services.

You’ll be responsible for understanding, challenging and developing our business, customers, strategic goals and how the teams operate in order to support the realisation of desired outcomes by the team. The range of services covered includes Identity Governance, IAM, Privileged Access Management, Machine Identity and Directory Services.

• Suggesting business workflows and recommending improvements and efficiencies to new and existing products and features
• Performing data analysis across a variety of sources and use cases, as well as translating business requirements into clear technical specifications
• Collaborating with business users, IT teams, and stakeholders to elicit, analyse, and document requirements related to Identity Governance and other IAM services
• Conducting workshops, interviews, and process reviews to understand and optimise identity management processes
• Documenting and testing business rules and workflows to ensure alignment with compliance and business needs
• Analysing current identity governance processes and recommend improvements, as well as mapping and optimising user access lifecycle processes
• Facilitating the adoption of best practices for IAM across the bank, and defining and documenting enhancements to processes, data management, and technical capabilities of IAM and supporting functions

The skills you’ll need

To take on this role, you’ll need leadership and people management experience, paired with significant experience as a business analyst, preferably supporting IAM solutions and services. You’ll bring a general understanding of risk methodologies and techniques, and the ability to adapt to changing business and technical requirements.

Alongside the ability to build a new service in a greenfield area, you’ll need an understanding of business process improvement, such as Lean Six Sigma, and excellent analytical, decision‑making and problem‑solving skills. You’ll also need working knowledge of SailPoint IdentityIQ, Identity Security Cloud, or similar IAM products.

• A certification or equivalent in business analysis from organisations such as IIBA or BCS, and knowledge of the Business Analysis Body of Knowledge
• Experience of maintaining data, defining operational processes and partnering across product, operations and development groups
• Experience of documenting business and system requirements, including documenting comprehensive use‑cases
• Experience of working with a diverse range of data sources or streams and managing these effectively, and the ability to develop relationships with business units and risk, compliance, control and audit colleagues
• Experience with workflow automation, role mining, and access reviews, along with the ability to create process maps, use cases, and user stories
• Proficiency with project tracking tools such as JIRA, Confluence and Microsoft Project, as well as familiarity with regulatory compliance frameworks such as SOX and GDPR
• Written and verbal communication skills, and the ability to communicate with technical and non-technical audiences of various levels both internally and externally

Hours: 35

Job Posting Closing Date: 21/11/2025

Ways of Working: Remote First