Lead Business Analyst

Successfactors; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

27.5 days annual leave

Up to 18% on target bonus

Annual car allowance

Generous pension scheme

24/7 digital GP and EAP

Life assurance and income protection

400+ online courses and development

Discounts via benefits platform

Job summary

Post Office Ltd. is seeking a Lead Business Analyst to join the Transformation & Portfolio Office, responsible for developing and delivering functional strategies across multiple projects.

You will lead and mentor other analysts, ensuring high quality business requirements and process designs in complex programmes. Based in London or Chesterfield, the role offers a permanent, full-time position with a comprehensive benefits package and opportunities for professional growth within a transforming

Qualifications

• Proven ability to convene multiple stakeholders and manage cross-functional projects to drive results.
• Experience leading and driving change aligned to functional and business strategies.
• BCS Business Analyst Certification or equivalent qualification is desirable.

Responsibilities

• Lead and task manage other business analysis resources on projects, producing clear business requirements and process analyses.
• Develop and deliver functional strategies within complex programmes and ensure alignment with transformation goals.

Education

BCS Business Analyst Certification / Diploma or equivalent

Job description

Career Opportunities: Lead Business Analyst (19109)

Requisition ID19109-Posted10/01/2026-Transformation (50000028)-Transformation (60000453)-Chesterfield (126252)-Transformation-Permanent-Full Time-City of London – and Greater London

Salary:Competitive plus comprehensive benefits package
Grade: 3A
Reporting Line: BA Team Profession Manager / BA Team Leader
Contract Type: Permanent
Location: London or Chesterfield

What to expect

As a Lead Business Analyst, you will be a truly valuable member of the Transformation & Portfolio Office Team,responsible for the development and delivery of functional strategies.

This role offers you the opportunity to lead and task manage other business analytical resources on projects, taking responsibility for the production of business requirements and process analysis/design within the more complex projects or programmes.

You will lead and task manage other business analytical resources on projects, taking responsibility for the production of business requirements and process analysis/design within the more complex projects or programmes.

What we can do for you

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 27.5 days annual leave (rising to 30 after 2 years), plus bank holidays
• Up to 18% on target bonus opportunity
• Annual car allowance
• Generous pension scheme with minimum 10% employer contribution
• Access to 24/7 digital GP services and our Employee Assistance Programme
• 6 x Life assurance and income protection after 12 months service
• Over 400 online courses, mentoring, apprenticeships, and development programmes
• Access to our benefits platform for exclusive discounts & savings
• BCS Business Analyst Certification / Diploma or equivalent.
• Substantial experience convening multiple stakeholders and through successful relationships, leading key cross-functional projects to drive results across the organisation.
• Experience in leading and driving change aligned to functional and business strategies.
• An empowering manager who can speak with knowledge, authority, and confidence in their subject matter, guiding their team toward success.
• Strong influencing and communication skills; using a range of techniques to deliver messages effectively make an impact and drive a successful outcome.
• Ability to maintain strong and influential relationships with senior stakeholders and leaders to build support for business plans.

About us

At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.

Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit [e-mail]

Application Guidance

Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.

As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact [e-mail]