Lead Business Analyst

Walsall Housing Group; England; On-site; GBP 45,000 - 60,000; Full time

Job summary

A housing association in the Midlands is seeking a confident and collaborative Business Analyst leader to join their team. This role involves leading the Business Analyst team, engaging with stakeholders to define requirements, and managing the testing service. Candidates should have a relevant degree or significant experience, alongside skills in analysis and leadership. The position offers a competitive salary, generous leave, and a commitment to work-life balance.

Benefits

27 days annual leave

Health cash plan

Defined benefit pension scheme

Shopping and leisure discounts

Qualifications

• A professional qualification in Business Analysis (e.g., BCS Diploma, IIBA CBAP) or significant experience at senior level.
• Experience of managing and leading a team, undertaking all duties associated with direct line management.
• Knowledge and ability to conduct rigorous analysis and testing.

Responsibilities

• Leading the Business Analyst team and supporting development.
• Partnering with stakeholders to understand business needs.
• Overseeing capacity planning and ensuring effective resource allocation.

Skills

Business Analysis

Stakeholder Management

Agile Methodologies

Communication Skills

Team Leadership

Education

Degree in a relevant subject area

Professional qualification in Business Analysis

Job description

Responsibilities

• Leading the Business Analyst team, holding 1:1s, supporting development, and establishing a strong community of practice.
• Partnering with stakeholders at all levels to understand business needs, identify opportunities, and define requirements that shape the right solutions.
• Working with the Head of Transformation to evolve our Business Analysis service and support the delivery of strategic initiatives.
• Overseeing capacity planning and forecasting to ensure analyst resource is allocated effectively across projects.
• Reviewing business processes and customer journeys to identify opportunities for optimisation and improvement.
• Embedding a benefits-focused approach, ensuring that value, costs, and outcomes are clearly defined and evidenced.
• Leading the testing service within Business Change, coordinating business‑led testing cycles, ensuring quality solutions, and capturing lessons learned.

Are you a confident and collaborative Business Analyst leader ready to shape how we deliver change at whg? A Degree in a relevant subject area or qualified by experience.

Requirements

• A professional qualification in Business Analysis (e.g., BCS Diploma, IIBA CBAP) or significant experience at senior level.
• Knowledge and ability to conduct rigorous analysis and testing, utilising techniques such as Persona Development, Customer Journey Mapping, Requirements Engineering, Benefit Analysis, Change Impact Assessments, Pulse Surveys, Requirement Traceability, Test Cases/Scripts, etc.
• Experience of managing and leading a team, undertaking all duties associated with direct line management.
• Experience of agile or waterfall project delivery and business analysis methodologies.
• Experience of reporting project updates to Programme Boards and senior stakeholders.
• Excellent communication skills able to turn complex information into clear, actionable insights.

At whg, we are dedicated to providing affordable homes across the Midlands and creating sustainable communities. We believe everyone has the right to a safe and secure home, which is the foundation for a successful life. Our values Trustworthy, Respectful, Accountable, Collaborative and Excellent guide our work and our commitment to creating an inclusive workplace where everyone can thrive.

We have been recognised as a top employer in the prestigious Sunday Times Best Places to Work 2025. The awards celebrate the top employers in the UK who are leading the way in employee pride, job satisfaction and wellbeing, as well as reward and recognition. We are proud to be a Disability Confident Employer, committed to providing opportunities and support for all applicants, including those with disabilities.

In return, you will receive a competitive salary, 27 days annual leave (plus Christmas shut down), a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts. We are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, we are committed to ensuring colleagues have a healthy work‑life balance and able to work in agile ways which support them.