Lead Application Operations Engineer

Harvey Nash; Scotland; Hybrid; GBP 80,000 - 100,000; Part time

Job summary

A leading recruitment agency is seeking a Lead Application Operations Engineer for a 6-month contract based in Glasgow. The role involves leading a team to provide critical application support, ensuring application availability, and resolving high-priority incidents. Essential skills include hands-on experience with AWS and a proven leadership track record in technical teams. Competitive day rate offered, with hybrid working flexibility.

Qualifications

• Demonstrable hands-on technical experience leading teams in managing support for business-critical applications.
• Proven ability in complex incident investigations and resolutions.
• Familiarity with methodologies such as ITIL, Prince 2, or Agile.

Responsibilities

• Guide a team in providing second-line support for critical applications.
• Collaborate with stakeholders for technical expertise.
• Ensure application availability and reliability by overseeing monitoring and maintenance.

Skills

Hands-on technical experience

Leadership in technical teams

AWS familiarity

Service improvement strategies

Complex incident resolution

Job description

Overview

Lead Application Operations Engineer 6 Month Contract (Outside IR35) Hybrid, Glasgow 2 day's pw Starting ASAP

Day Rate: 473.27 Outside IR35

Main Duties

As a Lead Application Operations Engineer, you will guide a team of engineers in providing second-line support for a diverse range of business-critical applications and platforms. You will collaborate with various stakeholders, both internal and external, to offer technical expertise and leadership in resolving complex, high-priority incidents. Additionally, you will ensure application availability and reliability by overseeing the team in monitoring, maintenance, and configuration duties. This is a key position within the Applications & Platforms branch, and you will play a pivotal role in enabling and supporting our expanding team and remit.

We are seeking candidates with hands-on technical expertise in application, platform, or infrastructure support roles, and a proven track record of leading and mentoring teams in delivering critical support services. Familiarity with AWS is a critical requirement for this role, and only those with hands on experience with AWS will be considered.

Main Duties (Continued)

• Maintain Configuration And Accurate Information, Controlling IT Assets In One Or More Significant Areas.
• Manage Service Components To Ensure They Meet Business Needs And Performance Targets
• Deal With High Impact, Complex Incidents And Change Requests.
• Identify Process Optimisation Opportunities With Guidance, And Contribute To The Implementation Of Proposed Solutions.
• Lead The Investigation And Resolution Of Complex Incidents.
• Take Accountability For Issues That Occur And Be Proactive In Searching For Potential Problems.
• Achieve Excellent User Outcomes
• Initiate And Monitor Actions To Investigate Patterns And Trends To Resolve Problems
• Effectively Consult Specialists Where Required
• Determine The Appropriate Remedy And Assist With Its Implementation
• Determine Preventative Measures
• Take Inputs And Establish Coherent Frameworks That Work

Essential Skills & Experience

• Demonstrable hands on technical experience leading teams in managing and supporting business-critical applications, with a proven track record of leading multi-disciplinary teams through complex incident investigations and resolution.
• Proven ability to drive continuous service improvement by challenging established practices with evidence-based strategies, including delivering large-scale projects in line with methodologies such as ITIL, Prince 2, or Agile.
• It is essential to be familiar with AWS, and only those with hands-on experience with AWS will be considered.

This role has been deemed Outside IR35 by the client. Applicants must hold, or be happy to apply for, a valid Basic Disclosure Scotland. Please click the link to apply.