Lead Application Operations Engineer

Harvey Nash Group; City of Edinburgh; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading tech recruitment firm in Edinburgh is seeking a Lead Application Operations Engineer for a 6-month contract. This hybrid role requires a candidate to guide a team of engineers, ensuring the availability and reliability of critical applications while collaborating with stakeholders. The ideal candidate will have proven hands-on experience with AWS and a strong background in incident management and service improvement.

Qualifications

• Hands-on experience leading teams in managing business-critical applications.
• Strong track record of handling complex incident investigations.
• Experience in driving continuous service improvement.

Responsibilities

• Guide a team in providing second-line support for critical applications.
• Oversee monitoring, maintenance, and configuration duties.
• Collaborate with stakeholders to resolve high-priority incidents.

Skills

Technical leadership

AWS expertise

Incident management

Service improvement

Stakeholder collaboration

Job description

Lead Application Operations Engineer | 6 Month Contract | (Outside IR35) | Hybrid, Glasgow 2 day's pw | Starting ASAP

Day Rate: £473.27 Outside IR35

Main Duties: As a Lead Application Operations Engineer, you will guide a team of engineers in providing second-line support for a diverse range of business-critical applications and platforms. You will collaborate with various stakeholders, both internal and external, to offer technical expertise and leadership in resolving complex, high-priority incidents. Additionally, you will ensure application availability and reliability by overseeing the team in monitoring, maintenance, and configuration duties. This is a key position within the Applications & Platforms branch, and you will play a pivotal role in enabling and supporting our expanding team and remit. Familiarity with AWS is a critical requirement for this role, and only those with hands on experience with AWS will be considered.

• Maintain Configuration And Accurate Information, Controlling IT Assets In One Or More Significant Areas.
• Manage Service Components To Ensure They Meet Business Needs And Performance Targets Deal With High Impact, Complex Incidents And Change Requests.
• Identify Process Optimisation Opportunities With Guidance, And Contribute To The Implementation Of Proposed Solutions.
• Lead The Investigation And Resolution Of Complex Incidents.
• Take Accountability For Issues That Occur And Be Proactive In Searching For Potential Problems.
• Achieve Excellent User Outcomes.
• Initiate And Monitor Actions To Investigate Patterns And Trends To Resolve Problems.
• Effectively Consult Specialists Where Required.
• Determine The Appropriate Remedy And Assist With Its Implementation.
• Determine Preventative Measures.
• Take Inputs And Establish Coherent Frameworks That Work.

Essential Skills & Experience

• Demonstrable hands on technical experience leading teams in managing and supporting business-critical applications, with a proven track record of leading multi-disciplinary teams through complex incident investigations and resolution.
• Proven ability to drive continuous service improvement by challenging established practices with evidence-based strategies, including delivering large-scale projects in line with methodologies such as ITIL, Prince 2, or Agile.
• It is essential to be familiar with AWS, and only those with hands-on experience with AWS will be considered.

This role has been deemed Outside IR35 by the client. Applicants must hold, or be happy to apply for, a valid Basic Disclosure Scotland.