Lead Airline Field Service Engineer

GE Aerospace; City Of London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading aerospace company in the UK seeks a Field Service Engineer to provide technical support and leadership for aircraft engine maintenance. The role involves collaborating with customers, delivering data analytics, and making proactive maintenance recommendations. Ideal candidates have a Bachelor of Engineering and experience in aviation or maintenance planning. Benefits include a non-contributory pension, performance-related bonuses, and flexible working arrangements.

Benefits

Non-contributory Pension

Performance related bonus

Life Assurance

Group income protection

Private medical cover

Holiday Hourly equivalent of 26 days + public holidays

Qualifications

• Bachelor's degree from an accredited university or relevant work experience required.
• Experience in airline operations or maintenance planning, engineering, or aviation propulsion.
• Proficiency in using software/data analytics for technical decisions.

Responsibilities

• Provide leadership and technical support to customers' operations.
• Monitor reliability and influence maintenance planning.
• Deliver proactive maintenance recommendations based on analytics.

Skills

Technical expertise in aircraft engine or turbomachinery equipment

Experience in airline operations or maintenance planning

Strong oral and written communication skills

Data analytics and reporting skills

Education

Bachelor of Engineering or technical degree

Job description

Our FSEs embody our mission, embedded within the customers site, delivering exceptional service and support. Operating autonomously and remotely from GE Aerospace hubs to resolve technical challenges and drive success, directly in support of our customers fleets.

Responsibilities

• Provide Leadership and Technical Support: Offer technical direction and assistance to the customers operation, inspections, maintenance, and repair of assigned fleets.
• Customer Advocacy: Deliver prompt, effective solutions that address customer issues and exceed their expectations, driving loyalty and long-term partnerships.
• Monitor and Improve Reliability: Track reliability and on-wing performance, including significant events, engine removals, delays, and cancellations. Influence airline stakeholders to implement critical reliability improvements.
• Enhance Maintenance Planning: Influence maintenance planning to ensure the stability of the aircraft engine fleet.
• Evaluate Maintenance Effectiveness: Review the effectiveness of maintenance actions to identify opportunities for improvement.
• Apply FLIGHT DECK principles: Utilise our FLIGHT DECK principles to deliver continuous improvement, identifying proactive reliability enhancements.
• Data Analytics and Reporting: Produce data analytics and timely reports on fleet status, program updates, events, and trends for key internal stakeholders.
• Proactive Maintenance Recommendations: Provide recommendations for proactive maintenance based on engine performance analytics.

Core Behaviors

• Respect for People: As an FSE, you'll foster a collaborative environment with our customers, building strong relationships and trust. You'll be the technical on-site representative for GE Aerospace.
• Continuous Improvement: We're committed to excellence and constantly seek ways to enhance and improve technical performance.
• Customer Driven: Understanding, prioritizing, and communicating the needs of our customers is at the heart of our field service team. Delivering prompt, effective solutions that exceed customer expectations, driving long-term partnerships.

Qualifications

• A Bachelor of Engineering or technical degree from an accredited university or college (or work experience in relevant fields).
• Experience working in airline operations or maintenance planning, engineering, aviation propulsion, or another related field.
• Technical expertise in aircraft engine or turbomachinery equipment.
• Experience using software or data analytics to make informed technical decisions and to provide recommendations to the customer or other key internal stakeholders.
• Strong oral and written communication skills with the ability to forge deep relations at all levels, not only with key internal stakeholders but also with the customer.

Flexible Working

GE supports and encourages flexible working arrangements, where possible, and recognises the benefits to employees of having a positive work-life balance.

Total Reward

At GE Aerospace we understand the importance of Total Reward. Our flexible benefits plan, called FlexChoice, gives you freedom, choice and flexibility in the way you receive your benefits, as well as giving you the opportunity to make savings where possible. As a new joiner to GE we are pleased to be able to offer you the following as default in your benefit fund, which you then can tailor to meet your individual needs.

Benefits

• Non-contributory Pension
• Performance related bonus
• Life Assurance
• Group income protection
• Private medical cover
• Holiday Hourly equivalent of 26 days + public holidays, with flexible option to buy or sell