Lead Airline Field Service Engineer

GE Aviation; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading aerospace technology company is seeking a Field Service Engineer to provide technical support at customer locations in London. The role involves troubleshooting, maintaining aircraft engines, and building strong customer relationships. A Bachelor's degree in Engineering or relevant experience is required, along with strong communication skills. This position offers a flexible working environment and a competitive benefits package.

Benefits

Non-contributory Pension

Performance-related bonus

Private medical cover

Holiday bonuses

Qualifications

• Experience in airline operations or maintenance planning.
• Experience using software or data analytics for decision making.
• Ability to forge relationships at all levels.

Responsibilities

• Provide technical support and leadership to customer operations.
• Deliver effective solutions for customer issues.
• Monitor reliability and performance of aircraft engines.
• Make proactive maintenance recommendations based on analytics.

Skills

Technical expertise in aircraft engines

Oral communication skills

Written communication skills

Data analytics

Education

Bachelor of Engineering or technical degree

Job description

Job Description Summary

At GE Aerospace our Field Service Engineer (FSE) are the embodiment of our core behaviours. Primarily they are permanent at the customer's location, supporting them with on‑site technical troubleshooting and fleet management problem solving.

Key Responsibilities

Our FSEs embody our mission, embedded within the customer's site, delivering exceptional service and support. Operating autonomously and remotely from GE Aerospace hubs to resolve technical challenges and drive success, directly in support of our customers fleets. More specifically, you will:

• Provide Leadership and Technical Support: Offer technical direction and assistance to the customer's operation, inspections, maintenance, and repair of assigned fleets.
• Customer Advocacy: Deliver prompt, effective solutions that address customer issues and exceed their expectations, driving loyalty and long‑term partnerships.
• Monitor and Improve Reliability: Track reliability and on‑wing performance, including significant events, engine removals, delays, and cancellations. Influence airline stakeholders to implement critical reliability improvements.
• Enhance Maintenance Planning: Influence maintenance planning to ensure the stability of the aircraft engine fleet.
• Evaluate Maintenance Effectiveness: Review the effectiveness of maintenance actions to identify opportunities for improvement.
• Apply FLIGHT DECK: Utilise our FLIGHT DECK principles to deliver continuous improvement, identifying proactive reliability enhancements.
• Data Analytics and Reporting: Produce data analytics and timely reports on fleet status, program updates, events, and trends for key internal stakeholders.
• Proactive Maintenance Recommendations: Provide recommendations for proactive maintenance based on engine performance analytics.

Core Behaviours

At GE Aerospace, our Field Service Engineers (FSEs) embody the core behaviours: Respect for People, Continuous Improvement, and being Customer Driven.

• Respect for People: Foster a collaborative environment with customers, building strong relationships and trust. Act as the technical on‑site representative for GE Aerospace.
• Continuous Improvement: Seek ways to enhance technical performance and excellence.
• Customer Driven: Understand, prioritize, and communicate customer needs, delivering solutions that exceed expectations and build long‑term partnerships.

Required Qualifications and Characteristics

• A Bachelor of Engineering or technical degree from an accredited university or college (or relevant work experience).
• Experience in airline operations or maintenance planning, engineering, aviation propulsion, or a related field.
• Technical expertise in aircraft engine or turbomachinery equipment.
• Experience using software or data analytics to make informed technical decisions and provide recommendations to customers and stakeholders.
• Strong oral and written communication skills, capable of forging deep relationships at all levels.

Flexible Working

GE supports and encourages flexible working arrangements, recognizing the benefits of a positive work‑life balance.

Total Reward

Our flexible benefits plan, FlexChoice, gives you freedom, choice, and flexibility in how you receive benefits, allowing you to make savings where possible.

• Non‑contributory Pension
• Performance‑related bonus
• Life Assurance
• Group income protection
• Private medical cover
• Holiday: Hourly equivalent of 26 days plus public holidays, with an option to buy or sell

Security Clearance

Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. If BPSS clearance cannot be obtained, you may not be eligible for the role, and employment offers may be withdrawn on national security grounds. Please see further details regarding BPSS clearance.

Right to Work

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, under applicable UK immigration rules, candidates who currently lack the right to work in the UK may not be appointed to the post if a qualified, experienced, and skilled candidate who does not require sponsorship is available.

Compensation Grade

LPB1

Relocation Assistance

Yes