Lead - Agile Delivery Manager

Costa Coffee; St Albans; Hybrid; GBP 70,000 - 85,000; Full time

Job summary

A leading coffee brand in the UK is seeking a Lead Agile Delivery Manager to oversee critical People and Workplace technology initiatives. In this role, you will manage stakeholder relationships, foster a high-performing team environment, and lead the adoption of Agile methodologies. Ideal candidates will possess strong problem-solving skills, excellent communication abilities, and experience in agile planning. This position offers flexible work arrangements as the Support Centre moves to St Albans in January 2027.

Benefits

Share ownership in Coca-Cola

Pension matching contributions up to 10%

Financial Support Fund

50% discount in Costa-owned stores

Private medical cover

Qualifications

• Strong analytical and problem-solving abilities focused on practical solutions.
• Demonstrated ability to lead and motivate cross‑functional teams.
• Ability to convey complex information to diverse audiences.

Responsibilities

• Deliver critical People and Workplace technology initiatives.
• Build and maintain strong relationships with stakeholders.
• Foster a collaborative and high-performing team environment.
• Lead the adoption and continuous improvement of Agile practices.

Skills

Excellent knowledge of Agile and Waterfall methodologies

Excellent verbal and written communication skills

Problem-Solving

Leadership

Proven experience with agile estimation and planning activities

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

At Costa Coffee, we are what we craft. We're reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go - we've got you covered.

Our teams make a difference. Whether that's working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.

We may be a global brand, but we haven't forgotten our roots. That's where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities and help your local community too.

We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day‑to‑day.

And as a Lead Agile Delivery Manager there's never been a better time to join.

You will be managing the delivery of critical People and Workplace initiatives to agreed deadlines and budgets while ensuring the highest quality deliverables and continuing to delight key stakeholders.

So, why Costa?

We didn't become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to sweeten the deal:

• Own a piece of Costa's success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• 50% discount in all Costa-owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme
• And that's not all. Explore even more of our perks here: https://bit.ly/costaperks

We're passionate about being a great place to work, where you can bring your unique self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you'll do

Being a Lead Agile Delivery Manager isabout so much more than bringing our coffee to the world. It's your chance to stir up real success - which means you'll:

• Deliver critical People and Workplace technology initiatives: (like our Copilot adoption programme and Costa Connect - our intranet) managing a plan and an ongoing roadmap, identifying and managing risks and issues and managing budgets.
• Stakeholder Management: Building and maintaining strong relationships with internal and external stakeholders and maintaining clear and consistent communication.
• Team Building: Fostering a collaborative and high-performing team environment, ensuring that team members are motivated and engaged.
• Agile Methodology Implementation: Leading the adoption and continuous improvement of Agile practices, including Scrum, Kanban and Lean methodologies.

Who you are

It's your unique ingredients we're interested in:

• Excellent knowledge of Agile and Waterfall methodologies
• Excellent verbal and written communication skills, with the ability to convey complex information to diverse audiences.
• Problem-Solving: Strong analytical and problem-solving abilities, with a focus on delivering practical solutions.
• Leadership: Demonstrated ability to lead and motivate cross‑functional teams.
• Proven experience with agile estimation and planning activities - maintenance of roadmaps, delivery plans, incremental approaches - and managing and communicating progress and challenges to stakeholders

Where you'll work

Right now, our Support Centre teams work flexibly, blending home working with in‑person time whenever it matters most - whether that's a team moment, a creative session or simply coming together to share ideas.

We're excited to be moving into a new home for our brand in St Albans in January 2027 - an inspiring space from which our Support Centre teams will work three days a week to connect and collaborate in‑person to bring our bold ambition to life.