Lead Account Manager

Brook Street; Cambridgeshire and Peterborough; On-site; GBP 60,000 - 75,000; Full time

Job summary

A recruitment agency is seeking a Head of Account Management in Peterborough to lead and develop the Account Management team. The role requires significant experience in commercial leadership and focuses on performance, customer engagement, and retention strategies. The position offers a salary of £60,000-£75,000, with benefits like private healthcare, pension, and 25 days holiday. Ideal candidates will possess a commercial mindset and proven leadership abilities.

Benefits

Monthly bonus

Private healthcare & pension

Company car / allowance

25 days holiday + bank holidays + birthday off

Qualifications

• Senior experience in Account Management, Customer Success, or commercial leadership.
• Proven ability to lead high-performing teams.
• Confident communicator and decision-maker.

Responsibilities

• Lead, coach, and develop the Account Management team.
• Set and deliver KPIs across retention and performance.
• Drive customer results and engagement.

Skills

Senior experience in Account Management

Ability to lead high-performing teams

Commercial mindset with retention and upsell experience

Confident communicator

Data-driven and results-focused

Job description

Head of Account Management

Location: Peterborough
Salary: £60,000-£75,000 + bonus + benefits

The Role

This is a senior leadership role with full responsibility for the performance and growth of the Account Management team.

You will ensure customers are:

• Onboarded effectively

• Fully engaged and attending

• Achieving real results

• Retained long-term

• Upsold appropriate services

• Paying on time

This is a hands-on, lead-from-the-front role focused on performance, standards and growth.

Key Responsibilities

• Lead, coach and develop the Account Management team

• Set and deliver KPIs across retention, attendance, upsells and performance

• Own onboarding quality and CRM accuracy

• Drive customer results and engagement

• Lead retention strategy and reduce churn

• Grow revenue through ethical upselling

• Oversee billing and payment compliance

• Act as escalation point for key issues

• Report on performance and commercial outcomes

What We're Looking For

• Senior experience in Account Management, Customer Success or commercial leadership

• Proven ability to lead high-performing teams

• Commercial mindset with strong retention and upsell experience

• Confident communicator and decision-maker

• Data-driven and results-focused

• Experience in education, services or construction an advantage

What You'll Get

• £60,000-£75,000 salary

• Monthly bonus

• Private healthcare & pension

• Company car / allowance

• Development & progression

• 25 days holiday + bank holidays + birthday off

• Access to national events and leadership exposure

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.