LCV Technician

Harwoods Ltd; Swindon; On-site; GBP 40,000 - 60,000; Full time

Job summary

A family-owned automotive retail group in Swindon is seeking a Workshop Controller and Aftersales Manager. The ideal candidate will have relevant qualifications and experience in the automotive industry. Responsibilities include diagnosing vehicle faults, ensuring quality repairs, and maintaining service standards. A full UK driving licence and excellent communication skills are essential for this position. Join a company known for its commitment to colleague development and customer satisfaction.

Benefits

Colleague development programs

Engaging work environment

Recognition initiatives

Responsibilities

• Diagnose and rectify vehicle faults using diagnostic equipment.
• Ensure understanding of latest technology and repair methods.
• Carry out repairs and servicing to high standards.
• Maintain safe working practices.
• Liaise with colleagues for complex tasks.
• Check quality of work using diagnostic tools.
• Complete service documentation in line with brand standards.
• Ensure workshop cleanliness and tool organization.

Skills

Competency in numeracy

Competency in literacy

Competency in IT

Energy and enthusiasm

Full UK driving licence

Smart appearance

Education

City & Guilds, BTEC or NVQ accreditation

Job description

JOB PURPOSE

Workshop Controller and Aftersales Manager

KEY RESPONSIBILITIES

• Using diagnostic equipment and a systematic approach, ensure vehicle faults are diagnosed and rectified. Meet with customers to identify and clearly understand problems as and when required.
• Ensure full understanding of latest technology introduced on the vehicle range and how to diagnose and repair faults on them.
• Carry out diagnosis, repairs and servicing to the highest standards and to the appropriate specification.
• Ensure all work is carried out observing safe working practices of self and others.
• Liaise and seek advice from colleagues and supervisors in situations that are over and above work specified.
• Check level and quality of work through use of diagnostic equipment and road-testing vehicles after work has been carried out. Liaise with Service Advisor.
• Complete relevant service documentation (job sheets, PDI’s, service reports) in line with brand standards, warranty and site requirements.
• Complete vehicle health checks in a timely manner (or equivalent).
• Ensure that workshop housekeeping standards are always maintained including the use of special and personal tools.

Skills & Requirements

Essential

• Relevant City & Guilds, BTEC or NVQ accreditation
• Competency in numeracy, literacy and IT.
• Energy and enthusiasm.
• Full UK driving licence.
• Smart appearance.

Experience

Desirable

• Relevant manufacturer experience and training.

The Harwoods Way

Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below :

• We Treasure our people and our customers
• We challenge ourselves to grow & improve
• We grab responsibility
• We run in the same direction as one team

We inject energy and fun into our work

We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners :

Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, BMW & Mini (Service), MAN

We operate across 5 counties in the South East of England, namely :

Surrey, East Sussex, West Sussex, Wiltshire, Hampshire.

With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including :

• Recruitment and selection
• Onboarding
• Induction
• Probation
• Lets talk one to ones
• Harwoods Academy
• Succession and development
• Colleague recognition

After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities.

We demand the best for our colleagues and our customers and look forward to your application.