Launch IT Career: Service Desk Apprentice

Calderdale Council; Halifax; On-site; GBP 12,000 - 20,000; Full time

Job summary

A local council in England is offering an exciting apprenticeship opportunity on their ICT Service Desk Team. The successful candidate will assist in providing IT support, logging service desk tickets, and developing technical knowledge. Key responsibilities include processing emails and supporting first line resolutions. Ideal for candidates aged 16 or over with the right to work in England, this role focuses on enhancing customer experiences while learning valuable skills in IT support.

Qualifications

• Must be aged 16 or over on the start date of the apprenticeship.
• Eligible residency status and right to work in England during the apprenticeship.
• Must not be enrolled in any other conflicting program or qualification.

Responsibilities

• Assist in providing IT support service to meet service level agreements.
• Log IT service desk tickets and process incoming emails.
• Support first line call resolution and triage faults.

Skills

Good communication skills

Enthusiasm

Innovative thinking

Job description

A local council in England is offering an exciting apprenticeship opportunity on their ICT Service Desk Team. The successful candidate will assist in providing IT support, logging service desk tickets, and developing technical knowledge. Key responsibilities include processing emails and supporting first line resolutions. Ideal for candidates aged 16 or over with the right to work in England, this role focuses on enhancing customer experiences while learning valuable skills in IT support.