Late-Stage Mortgage Litigation Specialist (Hybrid UK)

Virgin Money; Glasgow; Hybrid; GBP 23,000 - 27,000; Full time

Job summary

A prominent UK financial institution is seeking Late-Stage Mortgage Recoveries & Litigation Specialists to join their team. The role involves providing exceptional support to customers facing severe financial difficulties through telephone assistance. Candidates should have experience in collections and litigation, strong communication skills, and a passion for customer service. With generous holidays and excellent benefits, this role offers a meaningful opportunity to make a real impact for clients in need.

Benefits

Generous annual leave

Extra paid well-being days

Paid family leave

Market-leading pension

Free private medical cover

Flexible benefits

Qualifications

• Proven track record in telephone-based customer service handling queries responsibly.
• Strong customer service experience in Late-Stage Secured Collections.
• Ability to review information and problem solve for customer support.
• Experience in a litigation environment with knowledge of processes.
• Outstanding communication and active listening skills.
• Desire to support customers in severe financial difficulty.

Responsibilities

• Provide excellent support to customers experiencing financial difficulties.
• Take inbound and make outbound calls for customer assistance.
• Build rapport with customers to understand their circumstances.
• Support progression of Litigation cases for positive outcomes.
• Liaise with third parties for customer support.
• Work within regulatory frameworks.

Skills

Telephone-based customer service

Collections experience

Problem-solving

Litigation knowledge

Communication

Empathy

Job description

A prominent UK financial institution is seeking Late-Stage Mortgage Recoveries & Litigation Specialists to join their team. The role involves providing exceptional support to customers facing severe financial difficulties through telephone assistance. Candidates should have experience in collections and litigation, strong communication skills, and a passion for customer service. With generous holidays and excellent benefits, this role offers a meaningful opportunity to make a real impact for clients in need.