Late Housekeeper

Scotsman Group; City of Edinburgh; On-site; GBP 12,000 - 21,000; Full time

Benefits offered by this job

TRONC tips

Sleep Over staff rates

Stay Out Late free club entry

Food discount 30%

Early pay access

Refer a Friend rewards

Birthday gift £25

Job summary

Scotsman Group is seeking an Evening Shift Housekeeper to uphold the high standards of our hotels in Edinburgh. You will maintain cleanliness and presentation of public areas, corridors and facilities while ensuring guests enjoy a clean, welcoming environment during the evening hours.

The role requires independence, a strong work ethic and the ability to communicate effectively with other departments to handle guest requests and operational issues promptly.

Qualifications

• Clear and careful housekeeping standards
• Ability to work independently and manage time effectively
• Strong communication with guests and other departments

Responsibilities

• Evening shift: maintain public areas, corridors and facilities to high standards
• Clean and service guest bedrooms as required; provide turndown service for VIPs
• Respond to guest requests promptly and report maintenance issues to the appropriate teams
• Maintain cleaning equipment and uphold health and safety standards

Skills

Attention to detail

Time management

Communication skills

Job description

Job Purpose

To be responsible for maintaining the cleanliness, presentation and overall good order of the hotel during the evening shift, ensuring guests enjoy a clean, comfortable, welcoming and relaxing environment throughout their stay.

The Late Shift Housekeeper plays an important role in maintaining the hotel's standards once the daytime housekeeping team has finished, taking responsibility for ensuring that all public areas, guest corridors and facilities remain clean, tidy and presentable throughout the evening. This includes cleaning and maintaining the hotel's public spaces, servicing guest rooms when required, and providing turndown service for VIPs and other designated guests.

The role requires someone who takes pride in their work, has an excellent work ethic and is confident working independently, using their own initiative to identify and complete tasks without constant supervision. Good communication skills are essential to ensure guest requests, maintenance issues and operational matters are dealt with promptly and communicated effectively to the relevant departments.

Key Responsibilities

1. Public Area Cleaning and Presentation

• Take responsibility for maintaining the cleanliness and presentation of all hotel public areas throughout the evening, including the lobby, reception, corridors, lifts, stairwells, public toilets and communal spaces.
• Clean and sanitise public toilets, replenish amenities and consumables, and empty bins as required.
• Regularly check high-traffic areas, attending to spillages and additional cleaning requirements promptly.
• Proactively identify areas requiring attention and ensure all public areas meet the hotel's cleanliness, hygiene and Atlas standards.

1. Guest Room Cleaning and Turndown Service

• Clean and service guest bedrooms when required, including making beds, changing linen, dusting, vacuuming and sanitising bathrooms.
• Ensure turndown service is completed to the required standard for VIPs and other designated guests.
• Respond promptly to additional housekeeping requests, ensuring guest rooms are clean, comfortable and welcoming.

1. Guest Experience and Communication

• Maintain a visible, approachable and professional presence throughout the hotel during the evening.
• Respond positively and promptly to guest requests,
• Maintain a good knowledge of hotel facilities, products and services to assist guests with general enquiries.
• Report maintenance concerns, damage or potential health and safety issues to the relevant department promptly.

1. Equipment, Standards and Personal Responsibility

• Maintain cleaning equipment, ensuring it is cleaned, cared for and stored correctly after use.
• Use cleaning products and equipment safely and in accordance with hotel procedures.
• Maintain high standards of cleanliness, hygiene and health and safety throughout all working areas.
• Ensure important information and outstanding tasks are communicated clearly during handovers.
• Take ownership of responsibilities, manage workload effectively and work collaboratively with colleagues to support the smooth running of the hotel..

About us

Scotsman Group is a collection of over 50 venues. Many of our venues are housed in listed buildings, carefully restored, expanded, refreshed and put to good use. We have restaurants, hotels, nightclubs, bars, cinemas, student accommodation and more.One thing all our places have in common is our people - they work hard, often behind the scenes, and they are the best at what they do. They are a wildly eclectic bunch, from the architect who makes the drawings come to life, to the domestic team who make our hotel rooms feel like home. We are always growing and on the lookout for fresh talent, so if you've got it, bring it.

What We Stand For

Our values aren't rules or guidelines the people who work for us need to stick to; they are the catalyst for an unwritten work ethic. The values never change, so no matter where you work or what you do, pin these up in your head and glance at them often!

• We put the guest first: Without our guests, we are nothing. They must be at the centre of every decision we make.
• We make our jobs our own: Our success relies on people being entrepreneurial and taking ownership of their role.
• We work together: Treat your colleagues like family. Support and respect each other, giving encouragement and taking guidance.
• Work hard: Strive to stand out from the crowd and enjoy being the best at what you do. It’s not just a job; it is an opportunity.
• We grow: Creating profit and growth is key to what we do. We shouldn’t shy away from this. All decisions must be made with commercial principles in mind.

Employee Benefits

• TRONC: Our employees receive 100% of tips made by electronic means
• Sleep Over: Exclusive staff rates in our hotels, subject to availability.
• Stay Out Late: Free entry to all of our clubs for you and one friend.
• Eat: 30% off food for you and your party in all of our restaurants.
• Stream: Access up to 40% of your pay early, as it is earned, and set automatic savings.
• Refer a Friend: Earn rewards when you refer a friend (conditions apply)
• A Hard Earned Rest: Take your break, knowing that it’s not deducted from your pay.
• Scotsman Perks: Exclusive offers and discounts via our website.
• Refuel: Free meal on duty from our employee menu or 50% off all menu items whilst on shift*
• Hydrate: One free speciality coffee per shift and unlimited cordial, water and soda*
• See it First: 30% off your own cinema ticket in our cinemas.
• Happy Birthday to You!: Enjoy a £25 gift card on your birthday (from 12 months service)

*applicable to venues with this offering only