Landside Transport Duty Manager

Heathrow Employment & Skills Academy; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading logistics company is seeking a Landside Transport Manager to oversee transport operations and compliance for a Road Feeder Service network. The successful candidate will manage a team, ensure effective communication, and meet key performance indicators. A strong background in management, customer service, and IT usage in operational contexts is essential for this role.

Qualifications

• Experience in managing invoicing in a high volume environment.
• Ability to use IT systems for tracking and reporting activities.
• Excellent organizational skills and attention to detail.

Responsibilities

• Manage transport operation and compliance for Road Feeder Service.
• Motivate planning teams and ensure efficient communication.
• Achieve key performance indicators and ensure safety compliance.

Skills

Management experience

Strong communication skills

Good numeracy skills

Customer service focus

Time management

IT systems proficiency

Attention to detail

Multitasking ability

Tools

Office package (Excel)

Job description

About The Role

Worldwide Flight Services is seeking a Landside Transport Manager to support the current transport operation with the operational management and compliance of a major Road Feeder Service (RFS) network. You will be working under the guidance of the Landside Transport Manager, and will be managing a team of 5 / 6 staff members, and circa 40 trucks. You will act as the first point of contact for customers, main hauliers, having a strong focus on planning, customer satisfaction, communication and overall responsibility for Transport operations.

Your main responsibilities on a day to day basis will be (but not limited to) :

• Responsible for ensuring a coherent interface between every area of the operation toensure efficiency and effectiveness
• Motivate and develop planners to equip them with the skills to manage their teams of drivers
• Ensure compliance with all Transport legislations and Health & Safety requirements
• Be responsible for communication throughout the transport operation
• Propose and implement changes to the operation to improve efficiency and / or levels of performance
• Ensure a secure and safe environment for team members and assets
• Achieve efficiency through managing planning & controlling staff daily, and an ongoing basis through objectives
• Manage a team of c.60 drivers, along with planning teams
• Ensuring key performance Indicators (KPIs) are achieved, including compliance, service, and financial targets
• Ensuring compliance with statutory and Company safety standards

About You

To be successfully considered for this role you will need :

• Experience in managing the invoicing process in a high volume and complex environment
• Ability to use IT systems to process, track and report activities
• Good numeracy skills to handle payroll calculations
• Strong written and verbal communication skills
• Ability to prioritise and multitask in a complex operational environment
• Excellent attention to detail
• Focus on providing excellent customer service to internal and external stakeholders
• Excellent time management and organisational skills
• Comfortable in using the Office package, including Excel