Lambeth: Care Coordinator

Caremark Ltd; Greater London; On-site; GBP 23,000 - 26,000; Full time

Job summary

A leading homecare provider in the United Kingdom seeks a Care Coordinator to oversee care personnel and ensure high-quality support for clients. This office-based role involves recruiting Care Assistants, managing care files, and liaising with healthcare professionals. Ideal candidates will possess strong communication skills and previous experience in a similar role. The position offers a competitive salary, training opportunities, and a supportive working environment.

Benefits

Competitive Salary

Training opportunities and career progression

Pension

20 days holiday plus 8 bank holidays

Supportive team and manager

Qualifications

• Experience as a Care Coordinator is essential.
• Fluent English communication skills are required.
• Ability to work under pressure and manage time effectively.

Responsibilities

• Answer incoming telephone enquiries.
• Implement recruitment and vetting procedures.
• Process new customer referrals.
• Allocate Care Assistants to visits.
• Maintain accurate records and compliance.

Skills

Strong communicator fluent in English (both written and spoken)

Friendly telephone manner

Good negotiation skills

Ability to work under pressure and multi-task

Strong organisational and time management skills

Compassionate and caring

Candidate must have previous experience as a Care Coordinator

Job description

Care Coordinator

Location: Lambeth

Salary: £23,000 - 26,000

Hours: 42 hours per week

Benefits

• Competitive Salary
• Training opportunities and career progression
• Pension
• 20 days holiday plus 8 bank holidays
• Supportive team and manager

Caremark Lambeth is a professional homecare provider supporting individuals in the borough of Lambeth and surrounding area. We offer our customers a high‑quality level of care and support in the comfort of their own homes and with our dedicated team supporting vulnerable adults and people with learning disability.

Services Provided

• Personal Care
• Respite Care
• Live in Care
• Dementia and Alzheimer’s Care
• Companionship; Medication Assistance
• Shopping and Meal preparation
• Domestic Duties
• Social Activities

We are currently looking to recruit an experienced Care Coordinator to join our team. This is an office‑based position which includes performing many of the associated admin duties such as managing care/customer files, producing compliance documents and occasionally being on‑call on a scheduled rota basis. You will liaise with healthcare professionals, care assistants, customers and their families to provide excellent standards of care and support with skilled and experienced teams of Care Assistants.

Reports to

Care Manager

Summary Of Role

To ensure all customer visits are allocated, to recruit suitable Care Assistants and to maintain appropriate office procedures.

Principal Responsibilities

• Answer all incoming telephone enquiries.
• Implement thorough recruitment and vetting procedures for all Care Assistants.
• Process new customer referrals.
• Prepare appropriate documentation for Field Care Supervisors.
• Allocate Care Assistants to all customer visits and ensure all visits are always covered.
• Administer all Individual Care & Support Agreements.
• Maintain customer and Care Assistant office files and keep them up to date.
• Maintain computer system up to date at all times.
• Ensure all customers and Care Assistant documentation and electronic records are kept up to date.
• Work closely with the Field Care Supervisor.
• Ensure compliance with all office systems and procedures.
• Assist with wages and invoice processing.
• Produce reports and management information as required.

Care Coordinator Skills & Attributes

• Strong communicator fluent in English (both written and spoken)
• Friendly telephone manner
• Good negotiation skills
• Ability to work under pressure and multi‑task
• Strong organisational and time management skills
• Ability to work to deadlines & take directionQuick decision‑making ability
• Compassionate and caring
• Candidate must have previous experience as a Care Coordinator

Contact

Caremark Lambeth
Eurolink Business Centre, Unit 43, 49 Effra Road, Brixton, SW2 1BZ

Email: [e-mail]

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