Lakeside Lounge Manager: Lead a High-Impact Experience

Sofa Club; Thurrock; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading furniture retailer in Grays seeks a Lounge Manager to drive customer engagement and sales. Responsibilities include leading the team, managing operations, and ensuring a high-quality customer experience. Ideal candidates should have proven retail management experience and strong leadership skills. This is a hands-on role in a stylish environment offering competitive salary, career progression, and a diverse team culture.

Benefits

Competitive salary

Commission & bonus scheme

Health insurance

28 days holiday + bank holidays

Friends & family discount

Qualifications

• Proven track record of exceeding sales and KPI targets in a retail environment.
• Strong leadership and people management skills essential.
• Comfortable working weekends and adapting to business needs.

Responsibilities

• Lead and inspire your Lounge team to deliver exceptional customer service.
• Drive lounge performance against sales and conversion targets.
• Oversee daily operations including scheduling and compliance.

Skills

Retail management experience

Leadership skills

Communication skills

Organisational abilities

Commercial acumen

Tools

POS systems

CRM systems

Job description

A leading furniture retailer in Grays seeks a Lounge Manager to drive customer engagement and sales. Responsibilities include leading the team, managing operations, and ensuring a high-quality customer experience. Ideal candidates should have proven retail management experience and strong leadership skills. This is a hands-on role in a stylish environment offering competitive salary, career progression, and a diverse team culture.