Laboratory Support Co-ordinator

R&D Partners; Newcastle upon Tyne; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading life sciences recruiter is seeking a Laboratory Support Coordinator to join a dynamic team in Newcastle. This fully onsite role offers an excellent opportunity for an experienced biomedical scientist to provide technical service cover and customer support for pathology laboratory solutions. Responsibilities include training lab scientists, troubleshooting support, and maintaining strong customer relationships. Strong customer service skills and willingness to travel are essential. Apply now to take this exciting step in your career.

Qualifications

• In-depth understanding of the medical diagnostics industry with experience in hospital laboratories.
• Proven ability to implement best-in-class laboratory practices.
• Strong customer service skills with a focus on exceeding customer expectations.

Responsibilities

• Provide laboratory scientist training and troubleshooting support.
• Deliver effective customer support and coordinate issue resolution onsite.
• Support the implementation of installation projects and troubleshooting investigations.

Skills

Understanding of medical diagnostics industry

Customer service skills

Ability to troubleshoot effectively

Self-motivated

Time management

Strong communication skills

Job description

Drive diagnostic excellence by supporting labs and empowering scientists to deliver life‑saving results.

R&D Partners is seeking a Laboratory Support Coordinator to join a dynamic team in the Newcastle Region, UK. This is a fully onsite role offering an excellent opportunity for an experienced biomedical scientist or application support scientist to provide technical service cover and customer support for pathology laboratory solutions.

Please note that to be considered for this role you must have the right to work in this location.

Responsibilities

• Provide laboratory scientist training and troubleshooting support.
• Deliver effective customer support and coordinate issue resolution onsite.
• Attend customer review meetings and build strong customer relationships.
• Support the implementation of installation projects, system modifications, and troubleshooting investigations.

Key Skills and Requirements

• In-depth understanding of the medical diagnostics industry with experience in hospital laboratories or diagnostics solution providers.
• Proven ability to implement best‑in‑class laboratory practices and troubleshoot effectively.
• Strong customer service skills with a focus on exceeding customer expectations.
• Self‑motivated with the ability to work independently, manage time effectively, and plan work schedules autonomously.
• Willingness to travel extensively as required.
• Commitment to maintaining technical knowledge and building strong customer relationships.

For more information, please contact Grant Van Schalkwyk.

If you are interested in applying to this exciting opportunity, then please click 'Apply' or to speak to one of our specialists visit the 'Contact Us' page.

R&D Partners is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. R&D Partners is acting as an Employment Agency in relation to this vacancy.

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