Laboratory Services & Commercial Accounts Manager in Farnborough

Energy Jobline CVL; Farnborough; On-site; GBP 34,000; Full time

Job summary

A prominent water services company is seeking an experienced professional for a 6-month fixed-term contract. The role involves managing existing commercial accounts, providing first-line support to clients, and collaborating with marketing to promote services. Candidates should have at least two years' experience in analytical work or customer service, and a strong scientific background. This position offers various benefits, including a pension scheme and flexible holiday entitlement.

Benefits

Stakeholder pension scheme, up to 10% employer contribution

5 weeks holiday plus bank holidays

Flexible annual leave policy

Paid volunteering days

Cycle to work scheme

Health cash plan

Life assurance

Wellbeing related benefits

Qualifications

• At least two years' experience in Analytical Laboratory work or account management/customer service roles.
• Good numeracy, literacy, and computer skills.
• Ability to work independently and meet key deadlines.

Responsibilities

• Maintain and develop relationships with existing commercial customers.
• Provide first-line support and advice, ensuring all customer services are maintained.
• Identify problems and suggest solutions to departmental processes.

Skills

Analytical Laboratory experience

Account management/customer service

Strong scientific background

Proficiency in IT support systems

Time-management skills

Communication skills

Education

Up to A-Level qualification or equivalent

Tools

LIMS

CSM

Portal

Web

Job description

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We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.

Summary

This is a 6‑month fixed‑term contract. We are looking for an experienced professional or rising talent to join our Scientific Services team, working with a variety of smaller commercial accounts, and helping to promote South East Water (SEW) as a market leader in laboratory analysis. You will manage existing customers and Service Level Agreements, providing first‑line support and advice to commercial clients, and collaborate with marketing and lab teams on sales campaigns and strategic development.

Main Responsibilities

• Account Management: Maintain and develop relationships with existing commercial customers.
• Customer Service: Provide first‑line support and advice, ensuring all customer services are maintained.
• Improvement and Development: Proactively identify problems and suggest solutions to departmental processes, and contribute to new customer‑focused services.
• Laboratory Communication: Coordinate with the Laboratory team to prioritise workload and customer requirements.
• Marketing and Strategy: Assist with advertising campaigns, develop marketing material, and use market knowledge to assess opportunities and help shape market strategy.
• Compliance: Ensure timely completion of internal/external failure reports, non‑conformities, and notifications to customers, achieving deadlines and SLAs.

Skills / Qualifications / Experience

• At least two years' experience in Analytical Laboratory work or account management/customer service roles.
• Up to A‑Level qualification or equivalent.
• Strong scientific background.
• Good numeracy, literacy, and computer skills, including proficiency in IT support systems (LIMS, CSM, Portal, and Web).
• Proven time‑management and communication skills.
• Ability to work independently and meet key deadlines.
• Full, clean driving licence.

Benefits

• Stakeholder pension scheme, up to 10% employer contribution.
• 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
• Flexible annual leave policy to buy or sell holiday.
• Paid volunteering days.
• Cycle to work scheme.
• Health cash plan.
• Life assurance.
• Wellbeing related benefits.

Application Process

To apply for this position, please submit your CV on our careers website. You must have the legal right to work in the UK when you begin employment with South East Water.

Additionally, as part of the employment offer, you will need to pass background checks and employment referencing checks.

If this sounds like the opportunity you’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team.

Compensation package: £33,664.03.

Energy Jobline wishes you the very best of luck in your next career move.