Laboratory Maintenance Planner/Coordinator in Cambridge

Energy Jobline ZR; Cambridge; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading global energy job board is looking for a Laboratory Maintenance Planner/Coordinator in Cambridge. You will manage vendor engineers for maintenance tasks, ensuring high levels of customer satisfaction. The ideal candidate has experience in administrative/scheduling roles and preferably holds a degree in Life Sciences or a related field. This permanent position offers a salary between £30k and £35k per annum.

Qualifications

• Experience in an administrative, scheduling, or customer-oriented position.
• Full proficiency in English.
• Background experience working in a laboratory environment and GMP is a strong plus.

Responsibilities

• Deliver high levels of customer satisfaction in a dynamic environment.
• Plan, schedule, and escort engineers for onsite maintenance activities.
• Manage performance metrics ensuring timely maintenance and repair.

Skills

Customer-focused

Strong planning and organizational skills

Interpersonal and communication skills

Education

University degree in Life Science or Technical Degree

Job description

Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.

We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.

Job Description

Laboratory Maintenance Planner/Coordinator based in Cambridge on a permanent basis.

Our client inspires and supports discoveries that advance the quality of life. They provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables applications and expertise. Our client enables customers to gain the answers and insights they seek so they can do what they do best: improve the world around us.

They are collaborating with a leading pharmaceutical company based in the UK and are currently seeking a qualified individual for the crucial position of on-site Enterprise Scheduling Coordinator. This role involves efficiently managing vendor engineers (third party/subcontractor) for on-site maintenance tasks, as well as maintaining and updating a comprehensive schedule of services to ensure optimal customer satisfaction levels.

In this position, you will work closely with assigned customers, service vendors and internal teams to meet the clients' service requirements for all service requests and projects. You will build successful customer relationships and aim constantly at delivering a high level of satisfaction. As needed, you will also run reports, perform parts logistics, Service Request creation and schedule Engineers' preventative maintenance and/or installation services. You may also be responsible for recommending vendors, reporting costs, administrating procurement functions and facilitating service delivery.

Responsibilities

• Represent our client by delivering high levels of customer satisfaction in a dynamic, fast paced site.
• Initiate Engineers visits: Meet & Greet (check for PPE/Certification/RAMS/PTW etc…)
• Effective planning, scheduling, and escort of engineers for onsite maintenance activities.
• Manage and update scheduled services plan, ensuring successful completion of services, and responding to breakdown repair requests.
• Build successful customer relationships, prioritizing customer requirements and keeping customer informed of any scheduling or any activity changes.
• Own the overall support delivery and act as a first point of contact for contract, customer, external and internal queries.
• Coordinate and plan visits of engineers to ensure a successful completion of service.
• Perform administrative duties such as quotation requests, purchase orders, balancing costs, logistics management and service orders.
• Monitor performance metrics ensuring maintenance and repair are completed within the timeframe agreed with customer.
• Answer various queries over phone, emails or directly on site.
• Manage customer assets, ensuring inventories are accurate, clear and clean.
• Run various reports and keep information updated in on the computer systems.
• Schedule inductions and any relevant onsite training for third-party vendor(s).
• Supervise monthly costs and present financial reporting to the customer.
• Solve a broad range of problems varying in complexity, involving multi-departments.

Qualifications

We are looking for a motivated individual with the following background:

• Experience in an administrative, scheduling or customer-oriented position
• A university degree in a Life Science or Technical Degree would be an advantage.
• Full proficiency in English.
• A background/previous experience working in a laboratory environment and GMP would be a strong plus.

On a personal level, you are autonomous, customer focused and a team player. You have great interpersonal and communication skills to interact with many internal and external partners. You show a real can-do attitude and you like help others and solve problems. You have also strong planning, organizational and time management skills.

This is a permanent position with an immediate start paying between £30k and £35k per annum depending on experience.

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.