Laboratory Customer Service Manager – Food Division

SGS; Cambridge; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Performance related bonus (discretion/

Private medical cover

Generous annual leave

Birthday day off

Enhanced parental pay

Length of Service Awards

Discounted Gym Membership

Job summary

SGS Cambridge Food Division is seeking a Laboratory Customer Service Manager to lead the customer service function onsite five days a week. You will manage the Cambridge team, handle queries and complaints, and work with account management to build strong relationships.

The ideal candidate will have senior customer service experience in a fast-paced food testing environment, a relevant qualification, a UK driving license, and the ability to present to clients and support tenders.

Qualifications

• Senior level customer service experience in a fast-paced environment.
• Experience managing a customer service team and billings/transactions.
• Proven ability to deliver projects and presentations to clients.

Responsibilities

• Lead the Cambridge Customer Service and Operational Admin teams.
• Provide ongoing support to Account Management and key customer accounts.
• Build strong stakeholder relationships and drive customer satisfaction, retention and growth.
• Present to clients and aid the Accounts team with client tenders.

Skills

Customer service leadership

Account management

Presentations

Education

Driving licence (UK)

Qualification in Customer Service or Operational Management

Job description

SGS Cambridge Food Division is seeking a Laboratory Customer Service Manager to lead the customer service function onsite five days a week. You will manage the Cambridge team, handle queries and complaints, and work with account management to build strong relationships.

The ideal candidate will have senior customer service experience in a fast-paced food testing environment, a relevant qualification, a UK driving license, and the ability to present to clients and support tenders.