Laboratory Administrator

CVS Group UK; United Kingdom; On-site; GBP 20,000 - 24,000; Full time

Job summary

A veterinary diagnostic service provider in the UK is hiring a Laboratory Administrator for their Sample Reception team. This permanent position offers 30 hours of work per week with early shifts from Tuesday to Saturday. The role involves handling incoming veterinary samples, data entry, and supporting client communication. Comprehensive training will be provided, and candidates should possess excellent data entry skills and a customer-focused attitude. Benefits include five weeks of annual leave, healthcare cover, and more.

Benefits

Five weeks' annual leave

Access to Sharesave scheme

Health Shield cover scheme

Enhanced leave

Discounted pet healthcare

Employee Assistance Programme

Qualifications

• Customer care attitude is essential.
• No prior laboratory experience required; training provided.
• Ability to work under pressure and maintain focus.

Responsibilities

• Opening and checking new submissions against forms.
• Transferring data to the laboratory information system accurately.
• Numbering and racking samples for laboratory departments.
• Organising shipments to external addresses.
• Handling incoming calls and emails professionally.

Skills

Fast and precise data entry skills

Basic computing knowledge (Word, Outlook, Excel)

Excellent communication skills

Ability to plan and organise workload

Confident in following Standard Operating Procedures

Ability to work as part of a small team

Job description

Join us as a LABORATORY ADMINISTRATOR! Do you prefer an early start to the day? Do you enjoy providing an excellent service? We are excited to announce the opportunity to become a part of our dynamic, hard‑working, and friendly Sample Reception team, with two positions available in the department.

Axiom Veterinary Laboratory (part of the CVS Group) is a busy diagnostic pathology facility committed to providing top‑quality clinical testing services to a large client base of veterinary practices across the country and abroad. You would be part of a team responsible for unpacking veterinary sample submissions and booking them into our system quickly and accurately, thereby ensuring that test requests are distributed amongst our laboratory departments promptly and results delivered to client practices as swiftly as possible. You must be able to remain focused and calm under pressure. Customer care is integral to our business and so the successful candidates will have a “can do” attitude. This position does not require prior laboratory experience as comprehensive training will be provided in all procedures.

Position Details

Contract: Permanent

Hours per week: 30 hours per week

Shift Pattern: 05:00 – 11:00 Tuesday - Saturday

Starting Salary: Will be in line with the National Minimum Wage

Location: Axiom Veterinary Laboratories, Manor House, Brunel Road, Newton Abbot, TQ12 4PB

Key Responsibilities

• Opening, checking, and recording details of newly received submissions and checking against the associated submission forms
• Transferring information from submission forms to the laboratory information system (LIMS) accurately and efficiently
• Numbering and racking samples and preparing them appropriately for onward movement to the relevant laboratory department(s)
• Taking receipt of incoming supplies deliveries and distributing stock to appropriate recipients/departments
• Organising shipment of laboratory consignments to external addresses, including but not limited to clients and partner/referral laboratories
• Handling incoming telephone calls in a polite, confident, and concise manner, transferring calls to relevant colleagues as appropriate
• Making outgoing telephone calls to clients
• Handling both internal and external emails
• Receiving and processing results from referral laboratories
• Contributing to the Quality system, including performing data entry checks, and seeking and recording client feedback

Key Skills

• Fast and precise data entry skills are essential, in addition to a keen eye for detail
• Basic computing knowledge is required including use of Word, Outlook, and Excel
• Excellent communication skills with the ability to interact effectively with clients and staff on all levels
• Ability to plan and organise own workload when appropriate and prioritise when necessary
• Confident in understanding and following Standard Operating Procedures
• Ability to work as part of a small team at laboratory level as well as with members of the wider CVS company, always maintaining a professional attitude and behaviour
• Staff are expected to work under their own initiative for routine tasks in which they are competent, using best judgement to know when to seek advice
• Hours will be as per terms and conditions of employment, but flexibility is required

Benefits

• Five weeks' annual leave entitlement (plus bank holidays) pro rata,with one extra day per completed year of service (up to maximum of five days)
• Access to our industry-leading Sharesave scheme
• Health Shield cover scheme
• Enhanced maternity/paternity/adoption leave
• Discounted pet healthcare
• Plus more, including an Employee Assistance Programme with numerous mental health and wellbeing support resources

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