La Mer Counter Manager, Harvey Nichols 30 hours

Estée Lauder Companies; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading luxury beauty retailer is seeking an inspirational La Mer Counter Manager in Manchester. The ideal candidate will have strong retail management experience, a passion for delivering exceptional customer service, and the ability to lead and mentor a team. This role involves achieving sales targets and organizing impactful in-store events to attract and retain customers. If you thrive in luxury retail and have a proven track record in leading teams, this may be the perfect opportunity.

Qualifications

• Proven retail experience at manager or above level, preferably within beauty or skin care.
• Experience in team management with skills in leadership and performance evaluation.
• Ability to provide inspirational and personalized customer service.

Responsibilities

• Coaching and developing a team of Skin Care Experts.
• Creating and executing a business plan for customer recruitment.
• Managing in-store events and ensuring operational targets are met.

Skills

Retail management

Leadership

Customer service

Sales achievement

Communication

Job description

La Mer Counter Manager, Harvey Nichols 30 hours

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Description

La Mer’s prestige skin care journey began when Dr. Max Huber suffered burns in a lab accident and was inspired to create his own destiny. Aerospace Physicist by day, star-gazer and dreamer by night, he hoped to unlock the legendary revitalizing powers of the sea he held so dear. 6,000 experiments and 12 years of searching led to the epiphany of a lifetime – a fermentation process that transformed sea kelp and other pure ingredients into Miracle Broth™. This renewing elixir at the heart of Crème de la Mer would finally transform the look of his skin.

We are seeking an inspirational and Energetic Manager to play a leading role in the success of the team by coaching and developing our team of Skin Care Experts to achieve sales, client service and operational targets. You will have accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team. If you are an ambitious self-starter looking for a progressive career within the Luxury Retail Beauty Industry, then this could be the perfect role for you.

Compensation and Benefits

Competitive industry salary

Qualifications

• Proven retail experience at manager or above level, preferably within beauty or skin care
• Experience in team management with skills in leadership, communication, motivation and performance evaluation
• The ability to provide inspirational, authentic and personalized customer service
• A drive to achieve sales and customer service targets
• Retail operations experience including inventory management
• Experience of creating and executing in-store events
• An approachable and friendly personality
• Flexible availability across days/hours. We want all of our team to have a good work-life balance, please discuss your availability further with the hiring manager before/during the interview
• Proof of right to live and work in the country