L1 Monitoring

Mobile Technologies; Wrexham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading technology company in Wrexham is seeking a Monitoring and Support Engineer to ensure the operational efficiency of biometric and mobile solutions. The ideal candidate will have over 2 years of technical support experience and practical knowledge of Linux servers and SQL. This role involves problem-solving, supporting customers around the clock, and improving procedures. Join us to make an impact in the identity management space.

Qualifications

• Minimum of 2 years of experience in technical support.
• Practical experience with Linux servers, databases, and IP networks.
• Flexibility to work in shifts for 24/7/365 support.
• Good written and spoken English skills.
• Ability to work independently and in teams.

Responsibilities

• Ensure customer systems are fully operational with timely service restoration.
• Perform problem determination and root cause analysis.
• Follow escalation paths for high-priority issues.
• Support recommendations for improved procedures.

Skills

Technical support experience

Linux server administration

SQL knowledge

Scripting

Cloud applications support

Fast-paced environment adaptability

Job description

Position: L1 Monitoring and Support Engineer

We are looking for a Monitoring and Support Engineer to come and join us. Our vision is to be a global market leader in solutions for customer onboarding, identity verification and automation of related workflow. Our mission is to provide a peace of mind with digital identity solutions that empower service providers and ensure security, compliance, integrity for identity verification and customer onboarding. If you are interested in the Biometric solutions, Telecommunications, identity management space, join us now and make an impact together in this industry.

Job Responsibility

• Support and monitoring of our innovative biometric and mobile operator solutions ensuring that customers systems are fully operational, and any loss of service is restored in a timely and efficient manner.
• Problem determination, workaround resolution, root cause analysis, major incident management
• Follow defined escalation paths to ensure appropriate focus and attention is place on high priority issues and requests.
• Provide and support recommendations for improved procedures.

Job Requirements

• At least 2 years of experience in technical support
• Practical experience of working with Linux servers, databases, and IP networks
• Flexibility Willing to work in shifts to ensure 24/7/365 support services.
• Ability to work in a fast-paced production environment.
• Good written and spoken English.
• Ability to work independently and as part of a team with minimum supervision.
• SQL knowledge
• Scripting knowledge
• Experience supporting cloud applications.
• Understanding of software development lifecycle