L1 IT Support Engineer

iO Associates; City Of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading law firm in London is seeking an enthusiastic L1 IT Support Engineer to deliver high-quality technical support. The role requires 1-2 years of IT support experience, particularly in a professional services setting. Responsibilities include troubleshooting IT queries, managing Microsoft 365 applications, and providing excellent customer support in a fast-paced environment.

Qualifications

• 1-2 years' experience in IT support.
• Experience in a law firm or professional services environment preferred.
• Professional and organized with the ability to manage multiple requests.

Responsibilities

• Act as the first point of contact for IT queries.
• Troubleshoot and resolve hardware, software, and network issues.
• Support Microsoft 365 applications and manage user accounts.

Skills

IT support experience

Windows 10/11 knowledge

Microsoft 365

Basic networking skills

Communication skills

Customer service skills

Problem-solving skills

Job description

L1 IT Support Engineer Location: London, UK Salary: Up to 30,000 Per Annum Type: Full-Time | Permanent | Onsite

Are you an enthusiastic and customer-focused IT professional looking to build your career in a leading law firm environment? We're seeking an L1 IT Support Engineer to provide hands-on, first-line technical assistance to users across our London office.

This is a fully onsite role, ideal for someone who thrives in a professional services setting and enjoys delivering high-quality IT support to legal and business teams.

Requirements

• 1-2 years' experience in IT support, ideally within a law firm or professional services environment.
• Strong knowledge of Windows 10/11, Microsoft 365, and basic networking.
• Excellent communication, customer service, and problem-solving skills.
• Professional, organised, and able to manage multiple requests efficiently

Key Responsibilities

• Act as the first point of contact for IT queries via phone, email, and face-to-face.
• Troubleshoot and resolve issues related to hardware, software, and network connectivity.
• Support Microsoft 365 applications and provide user account management via Active Directory.
• Assist with meeting room setups, AV support, and new user device configurations

Join a respected legal team where your technical expertise ensures seamless operations and exceptional service delivery.