L&D Specialist, EU GOLD Coordination

Amazon; City Of London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading global e-commerce company is looking for an L&D Specialist to shape and enhance learner experiences across operations training programs. Responsibilities include leading projects, designing workflows, and managing training logistics. The ideal candidate should have a Bachelor's degree and experience in training operations, with strong communication and organizational skills. The role offers a dynamic opportunity in a vibrant team environment.

Qualifications

• Experience in training or learning operations.
• Proficiency in MS Office applications.
• Strong analytical skills with the ability to apply insights.

Responsibilities

• Lead L&D projects to enhance learner experience.
• Design workflows to improve training efficiency.
• Manage training logistics across multiple programs.

Skills

Project Management

Data analysis

Communication skills

Organization

MS Office proficiency

Education

Bachelor's Degree in business, HR, or related field

Master's Degree in business, HR, or related field

Tools

Learning Management Systems (LMS)

Job description

Overview

Work hard. Have fun. Make history. That's our slogan, and we stand by it. As we continue to grow, we need to work as smart as we can to support all our New Hires. The Global Ops Learning and Development (GOLD) team delivers high-quality, practical solutions to our WW Field Operations organization. Our responsibility is to drive excellence across the talent ecosystem and ensure our field operations associates and employees continue to be inspired, proud, and highly engaged to work at Amazon.

We're looking for highly motivated professionals and leaders to help execute our global talent strategy focused on associate and employee attrition, manager and leader effectiveness, career development, employee engagement and experience, and leaders onboarding.

Responsibilities

• As an L&D Specialist, you will play a pivotal role in shaping the learner experience across multiple operations training programs in the EU. This role goes beyond day-to-day coordination - you will be trusted to lead special projects and strategic process improvements that strengthen program delivery, enhance scalability, and improve stakeholder visibility. At the same time, you will gain a deep understanding of the tactical demands of a wide portfolio of training programs, ensuring seamless execution for thousands of learners.
• If you thrive in an environment where you can both invent and simplify processes and influence stakeholders through data-driven insights, this is the role for you.
• Lead special projects and process improvement initiatives to optimize EU training program coordination
• Design and implement new workflows that improve efficiency, accuracy, and learner experience
• Coordinate and manage training logistics across multiple programs, ensuring seamless operations
• Leverage Learning Management Systems (LMS) and internal portals to maintain courses, registrations, and reporting accuracy
• Collect, analyze, and present data to influence stakeholders and guide program strategy

Basic Qualifications

• Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround
• Bachelor's Degree in business, HR, organizational development, or related field
• Progressive work experience in training, learning operations, or a similar discipline
• Proficiency in MS Office (Outlook, Excel, Word, PowerPoint)
• Strong verbal and written communication skills
• High attention to detail with excellent organizational skills
• Proven ability to manage and prioritize multiple projects independently
• Flexible, enthusiastic, and eager to learn

Preferred Qualifications

• Master's Degree in business, HR, organizational development, or related field
• Demonstrated career progression in Project Management, Training, HR, Talent Acquisition, or similar functions
• Strong experience analyzing large data sets and applying insights for continuous improvement
• Holds a recognized Project Management certification (e.g., PMP, PRINCE2, Agile, or equivalent)
• Proven ability to lead cross-functional projects and drive process improvement initiatives

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.