L&D Operations Manager

hireful; Birmingham; On-site; GBP 48,000; Full time

Job summary

A leading recruitment firm in Birmingham is seeking an L&D Operations Manager to oversee the delivery of training and development programmes. This role involves transforming traditional training into engaging e-learning experiences and enhancing learner engagement strategies. The ideal candidate will have extensive experience in training delivery within a large organization and strong project management skills. A competitive salary package is offered.

Qualifications

• Extensive experience in coordinating or managing training delivery in large organisations.
• Proven record of managing learning systems, logistics, and administration.
• Demonstrated ability to engage learners through effective communication.
• Strong operational planning and organisational skills.
• Understanding of adult learning principles and blended learning design.

Responsibilities

• Lead and oversee the operational delivery of all learning activities.
• Transform traditional training into scalable e-learning experiences.
• Enhance the impact of learning programmes through communication strategies.
• Work with stakeholders to improve management and leadership capabilities.

Skills

Training delivery coordination

Quality assurance processes

Budget management

Communication strategies

Project management

Learning Management Systems proficiency

Analytical skills

Collaborative leadership

Job description

Location: Birmingham

Department: Learning and Development

Salary: £47,902 per annum

Hours: 35 per week

Contract Type: Permanent

Our client is actively recruiting for the position of L&D Operations Manager to be based from its office in Birmingham, UK. Serving the Humanitarian and International Development Sector and its parent organisation - it collects, coordinates and delivers compelling in action content and messaging around the globe to promote the training, research and talent development services offered to retain existing customers and attract new customers. The Division leverages digital platforms, public relations, events and the media, all in line with their vision, mission and strategy. It is envisioned to be a hub where humanitarian and development theories and practice are studied, examined and developed.

Job Purpose

• Lead and oversee the operational delivery of all learning and training activities across their organisations, ensuring high-quality, values-driven learning experiences that meet organisational and sectoral needs.
• Take full responsibility for the management and development of digital learning offer, ensuring the transformation of traditional training into engaging, scalable, and high-impact e-learning experiences.
• Enhance the visibility, accessibility, and impact of learning programmes through effective communication, marketing, and learner engagement strategies.
• Work with stakeholders to develop and deliver initiatives that strengthen management, leadership, and technical capabilities, aligned with organisational culture and values.

The successful candidate must have or be:

• Extensive experience in coordinating or managing training delivery and operations within a large, multi-site organisation.
• Proven record of managing learning systems, logistics, and administration to a high standard.
• Experience in implementing and monitoring quality assurance processes for training programmes.
• Demonstrated ability to engage learners through communication, marketing, or learner engagement strategies.
• Experience of managing budgets, contracts, and supplier relationships related to training delivery.
• Experience in managing and developing teams across different geographical locations.
• Strong operational planning, project management, and organisational skills.
• Excellent written and verbal communication abilities, with experience in marketing or promoting learning initiatives.
• Proficiency in Learning Management Systems (LMS) and e-learning platforms.
• Strong analytical and reporting skills; able to measure and communicate impact.
• Demonstrated understanding of adult learning principles and blended learning design.
• Collaborative leadership style, with the ability to work effectively across cultures and disciplines.

What they offer UK colleagues

Please Note: Interviews are expected to take place in mid-late December 2025.

Pre‑employment Checks

• screening clearance
• proof of eligibility to live and work within the UK
• receipt of satisfactory references

Their values and commitment to safeguarding

Our client is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom engages with. They expect all staff and volunteers to share this commitment through their code of conduct. They place a high priority on ensuring that only those who share and demonstrate their values are recruited to work for them.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. They also participate in the Inter Agency Misconduct Disclosure Scheme.

In line with this Scheme, they will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.

By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

Our client is an equal opportunities employer.

You may have experience of the following: L&D Operations, Learning & Development, Training Operations, Training Delivery, Programme Delivery, Digital Learning, E‑learning Development, Blended Learning, Adult Learning Principles, Learning Programme Management, etc.

REF-225 264