L&D Manager

ISS; England; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading facility management company in the UK is seeking a Learning & Development Manager to design, deliver, and evaluate training programs. This role requires strong communication skills and competent IT abilities, along with a commitment to providing high-quality training to improve efficiency and customer satisfaction. The ideal candidate will build relationships across the business and support employees' development. Flexibility to travel across UK locations is essential, along with evening and weekend availability.

Benefits

Career development opportunities

Diverse and inclusive work environment

Qualifications

• Deliver high-quality training and customer service standards.
• Solid understanding of data analysis techniques.
• Ability to manage workloads, prioritise effectively.

Responsibilities

• Develop and maintain OSC processes aligned with contract requirements.
• Design and deliver engaging training programs.
• Conduct quality and competency assessments.

Skills

Strong communication skills

Competent IT skills

Problem-solving abilities

Leadership qualities

Tools

Microsoft Visio

Lucidchart

Business process management software

Job description

Overview

As the Learning & Development Manager, you will collaborate with the OSC leadership team and wider business to ensure training and development standards meet contractual and operational requirements. You will design, deliver, and evaluate training programs for new and existing employees, driving efficiency and customer satisfaction through continuous improvement.

Key Responsibilities

• Develop and maintain OSC processes aligned with contract requirements.
• Design, review, and deliver engaging training programs using classroom, remote, and e-learning methods.
• Conduct quality and competency assessments, identifying training gaps and implementing remedial plans.
• Research and introduce innovative learning technologies and methodologies.
• Build strong relationships with stakeholders across the business, including central L&D and operational teams.
• Promote health and safety in line with company policies.
• Provide guidance and support to trainees and colleagues.
• Travel across UK locations and adapt to flexible working hours, including evenings and weekends.

Professional and Personal Competencies / Qualifications

• Strong communication skills (oral and written English).
• Competent IT skills and familiarity with tools such as Microsoft Visio, Lucidchart, and business process management software.
• Proven experience in delivering high-quality training and customer service standards.
• Solid understanding of data analysis techniques.
• Ability to manage workloads, prioritise effectively, and problem-solve methodically.
• Leadership qualities with the ability to coach and influence others.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.