L&D Academy Coordinator

We build homes for sale or rent across the country; City Of London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A major housing association in the United Kingdom is seeking an L&D Coordinator to support the delivery of internal and external learning initiatives. The ideal candidate will have strong customer service and organizational skills. Responsibilities include managing the LMS system, processing course bookings, and liaising with training providers. This position offers a competitive benefits package including a strong pension plan and generous annual leave.

Benefits

Excellent pension plan

28 days Annual Leave

Employee Assistance Programme

Qualifications

• Strong customer service skills required.
• Excellent administrative and organisation skills.
• Experience managing and maintaining LMS systems.

Responsibilities

• Coordinate and support the delivery of learning initiatives.
• Manage and maintain the LMS system (iLearn).
• Process course bookings and maintain accurate training records.

Skills

Customer service skills

Organisational skills

Attention to detail

Written communication

Verbal communication

Interpersonal skills

Job description

Position Overview

As an L&D coordinator, you will report into the L&D Academy Co‑ordination Team Leader and will be the main point of contact for our customers. We are looking for strong customer service skills, as you will need to be an ambassador for the L&Q and L&D academy. You will coordinate and support the team to enable the delivery of internal and external learning initiatives, ensuring activities run smoothly on a day‑to‑day basis. Strong organisation skills, excellent attention to detail and the ability to work efficiently are essential to this role. You will provide all L&Q colleagues who require learning and development solutions with a truly excellent service and all the support they need to enhance their learning experience. We are a forward‑thinking team who always innovate and look for ways to improve the performance of people at L&Q.

This is a varied and fast‑paced role.

The successful applicant will have excellent administrative and organisation skills, excellent written and verbal communication, and strong interpersonal skills.

Key Responsibilities

• Coordinating and supporting the delivery of learning initiatives including preparing materials where required, pre‑ and post‑course/workshop administration, room set‑up, ensuring rooms are properly equipped and meeting and greeting delegates as required.
• Managing and maintaining the LMS system (iLearn) ensuring data is managed accurately and updated in a timely manner to ensure accuracy in reporting.
• Processing course bookings and maintaining accurate training records, tracking and reporting on attendance and cancellations.
• Providing KPI and ad‑hoc reports as required.
• Liaising with colleagues and external training providers on all courses offered.
• Creating, maintaining and monitoring divisional budgets.
• Supporting the set‑up of organisational learning events such as Great Place to Work, Learning at Work Week, Inclusion Week and other L&D Academy initiatives.

About L&Q

We’re one of the UK’s leading housing associations and developers, founded on a simple belief: high‑quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties “home”, and we’re proud to serve diverse communities across London, the South‑East and North‑West of England. At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and at all levels, when representing L&Q.

At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Benefits

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non‑contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…