KYC Director

Baker Hughes Gruppe; Greater London; On-site; GBP 120,000 - 190,000; Full time

Benefits offered by this job

Flexible working arrangements

Private medical care options

Life insurance and disability programs

Job summary

Baker Hughes is seeking a KYC Director to lead the global Know Your Customer program, aligning governance with business objectives and driving risk-based decision making.

You will partner with senior stakeholders across Legal, Compliance, ITC, and Commercial teams while overseeing a team of analysts and external partners to ensure robust due diligence and continuous process improvements.

Qualifications

• Bachelor's degree or equivalent professional experience.
• Extensive experience in KYC, compliance, governance, risk management, audit, or related disciplines.
• Experience leading a KYC function or due diligence program within a large multinational, preferably energy sector.

Responsibilities

• Lead global KYC function with strategic direction and governance.
• Oversee day-to-day KYC operations, ensuring quality and SLA performance.
• Manage vendor relationships and drive continuous improvements in governance and controls.
• Develop and maintain KYC policies, processes, and risk-informed decision making.
• Provide executive updates on performance, risks, and improvement opportunities.
• Partner with Legal, Compliance, ITC, and business units to resolve complex due diligence matters.

Skills

KYC & Compliance Leadership

Leadership & Coaching

Stakeholder Management

Governance & Policy

Analytical Skills

Vendor Management

Education

Bachelor's degree or equivalent

Tools

Exiger Insight 3PM

Dow Jones screening tools

Moody's Orbis

Power BI

Excel

Job description

KYC Director

Are you a KYC and Compliance leader looking for your next challenge?

Are you excited by the opportunity to shape and lead a global KYC strategy while driving operational excellence and risk-based decision making?

Join our team!

As part of the Commercial Governance team within Growth & Experience - Commercial Excellence, you will play a critical role in ensuring Baker Hughes maintains an effective, scalable, and business-aligned Know Your Customer (KYC) program. This role offers the opportunity to lead a global function, partner with senior stakeholders, and drive continuous improvement across governance, compliance, and commercial operations.

Partner with the best

The KYC Director will lead and oversee the global Know Your Customer function for Baker Hughes, ensuring robust due diligence practices, effective governance, and alignment with business objectives. The role combines strategic leadership with operational execution across policy development, process optimization, vendor management, stakeholder engagement, analytics, budgeting, and team performance.

You will serve as the primary point of accountability for the KYC operating model, supporting business growth while maintaining strong risk management standards. Leading a team of analysts and external partners, you will provide expert guidance to senior stakeholders and ensure the delivery of efficient, high-quality KYC processes across the organization.

Strategic KYC Leadership

• Lead the global KYC function, providing strategic direction, governance, and operational oversight.
• Own and continuously enhance the KYC operating model, including workflows, controls, escalation paths, governance structures, and process documentation.
• Maintain and update KYC policies and procedures to reflect evolving business requirements, regulatory expectations, and changes in the external risk environment.
• Partner with business segments and integration teams to provide practical guidance and support risk-informed decision making.
• Develop long-term plans to improve KYC effectiveness, scalability, and alignment with organizational objectives.
• Support Internal Audit reviews and ensure readiness for governance and compliance assessments.

Operational Excellence

• Oversee day-to-day KYC operations, ensuring high standards of quality, efficiency, queue management, and SLA performance.
• Lead, coach, and develop the KYC Analyst team to drive capability building, performance excellence, and consistent decision making.
• Establish performance metrics and quality controls to improve service delivery and operational effectiveness.
• Manage complex KYC reviews, escalations, and exception cases, ensuring appropriate risk-based outcomes.
• Work closely with Legal, Compliance, International Trade Compliance (ITC), Commercial Risk, and business stakeholders to resolve challenging due diligence matters.

Vendor Management

• Own relationships with key KYC vendors, including Exiger, Dow Jones, Moody's/Orbis, and other third-party service providers.
• Manage supplier performance, contract renewals, purchase orders, invoicing, and service delivery expectations.
• Drive continuous improvements through effective vendor governance and performance management.
• Ensure external partners support the organization's operational and compliance objectives.

Analytics and Reporting

• Utilize dashboards, analytics, and performance metrics to identify trends, improve efficiency, and support decision making.
• Monitor key performance indicators related to quality, processing time, queue health, and SLA adherence.
• Prepare and present executive-level updates on operational performance, risks, and improvement opportunities.
• Provide insights and recommendations that support business growth and continuous process improvement.

Governance and Stakeholder Management

• Build strong partnerships with stakeholders across Commercial Governance, Legal, Compliance, ITC, Commercial Risk, Digital Technology, and business segments.
• Provide clear, practical, and business-focused guidance on KYC requirements and risk management expectations.
• Ensure governance standards are consistently applied across regions, business units, and operating environments.
• Drive stakeholder engagement and communication to strengthen confidence in KYC processes and outcomes.

Fuel your passion

To be successful in this role you will:

• Have a Bachelor's degree or equivalent professional experience.
• Have relevant experience in KYC, compliance, governance, risk management, audit, or related disciplines.
• Have experience leading a KYC function or similar due diligence program within a large multinational organization, preferably within the energy sector or a related industry.
• Demonstrate strong knowledge of third-party due diligence, beneficial ownership reviews, sanctions screening, watchlist monitoring, risk-based assessments, and escalation protocols.
• Have experience operating within complex, global matrix organizations and managing cross-functional stakeholder relationships.
• Possess strong leadership skills with a proven ability to coach, develop, and manage high-performing teams.
• Have experience designing and improving policies, procedures, controls, governance frameworks, and operational processes.
• Demonstrate expertise in vendor management, contract oversight, budget management, and supplier performance governance.
• Be highly analytical with the ability to leverage data and performance metrics to drive operational improvements and informed decision making.
• Possess excellent communication, stakeholder management, presentation, and executive influencing skills.
• Hold a relevant certification such as CAMS, ICA, CCEP, or equivalent, which is preferred.

• Experience with Exiger Insight 3PM or similar third-party risk and due diligence platforms is preferred.
• Knowledge of Dow Jones screening tools and compliance monitoring systems.
• Familiarity with Moody's Orbis or similar corporate ownership and company intelligence databases.
• Strong proficiency in Microsoft Excel, PowerPoint, Word, Power BI, and dashboard-based reporting tools.
• Experience working with workflow management systems, analytics tools, and reporting platforms.

Work in a way that works for you

We recognize that everyone is different and that the way people work and deliver at their best varies. We support flexible working arrangements and encourage a healthy balance between professional and personal commitments.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are stronger when our employees are developed, engaged, and empowered to bring their authentic selves to work. We invest in our workforce, promote inclusion, and develop leaders at every level to help individuals and teams succeed.

Working for you

Our innovations have transformed energy for more than a century. To continue shaping the future, we need people who embrace change, challenge convention, and drive continuous improvement.

Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing initiatives.
• Comprehensive private medical care options.
• Life insurance and disability programs.
• Competitive financial and retirement benefits.
• Additional elected and voluntary benefits.
• Career development opportunities within Commercial Governance, Compliance, International Trade Compliance (ITC), Commercial Excellence, and broader business leadership pathways.

The Baker Hughes internal title for this role is: Sales Staff Director - Commercial Excellence

About Us:

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.

Join Us:

Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer.

Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.