Knowledge Systems Specialist

Simmons & Simmons; Greater London; Hybrid; GBP 55,000 - 85,000; Full time

Benefits offered by this job

Bonuses dependent on role/level

Private medical insurance

Pension contribution

Hybrid working (min. 3 days in office)

Job summary

Simmons & Simmons is seeking a Knowledge Systems Specialist to join the Knowledge Management department in London. The role focuses on administering, adopting and improving knowledge productivity tools, including HighQ, document automation, and AI applications.

You will support users, train teams, manage access and licences, and contribute to governance and analytics while engaging with internal IT and external vendors to drive innovation across the firm.

Qualifications

• Minimum of two years' experience in knowledge systems, legal technology or a similar innovation-focused role within a law firm or legal department.
• Experience of working on Knowledge or IT systems and databases.
• Experience of providing user support and training in a professional services environment.
• Excellent written and oral communication skills.
• Strong IT skills including MS Office (Word, Excel, Outlook, PowerPoint).
• Keen interest in and awareness of the legal sector, legal technology and knowledge management.
• Highly organised, detail-oriented and capable of managing competing priorities in a fast-paced environment, with strong communication skills and the ability to engage effectively with colleagues across the firm.
• Proactive and resourceful, with a problem-solving mindset and a willingness to take initiative.
• A positive attitude and enthusiasm for contributing to the firm's innovation journey are important attributes for this role.

Responsibilities

• Operational support for knowledge productivity tools.
• Develop and build client portals, trackers and workflows using HighQ.
• Update and modify automated templates using Contract Express.
• Update and maintain product and knowledge practice area intranet pages.
• Assist with coordinating and testing product upgrades, content migrations and new functionality.
• Respond to user queries and technical issues.
• Deliver user training and maintain training guides.
• Configure and maintain user access, permissions and licences across the product suite.
• Maintain accurate records of tool licences, users and access permissions.
• Monitor and report usage with analytics dashboards and key metrics.
• Attend account manager meetings and keep up to date with product updates and new tools.

Skills

Knowledge systems

Legal tech

User support

Communication

MS Office

Legal sector knowledge

Organised

Proactive

Initiative

Tools

HighQ

Contract Express

Job description

## Knowledge Systems SpecialistApply: London: Full time: Posted Today: JR102262**The role:** We are looking for a Knowledge Systems Specialist to join our Knowledge Management department in London. We are seeking a highly organised and enthusiastic Knowledge Systems Specialist to join our Knowledge team to support the administration, adoption and continuous improvement of the firm's knowledge productivity tools. These include our knowledge management system, collaboration platform (HighQ), document automation, transaction management and AI tools. The successful candidate will be able to build on their existing experience of these or similar products while gaining exposure to a wide and evolving range of systems and technologies. **What will you do:** Operational support* Develop and build client portals, trackers and workflows using HighQ Collaborate.* Update and modify automated templates using Contract Express.* Update and maintain product and knowledge practice area intranet pages.* Assist with coordinating and testing product upgrades, content migrations and new functionality.User Support* Respond to user queries and technical issues.* Deliver user training and maintain training guides.* Investigate technical issues and work with internal IT teams and external vendors to resolve them.Governance and administration* Configure and maintain user access, permissions and licences across the product suite.* Ensure user and platform governance processes are implemented, documented and regularly reviewed.* Maintain accurate records of tool licences, users and access permissions.Usage tracking and reporting* Monitor and track usage of tools, working with available analytics and reporting dashboards.* Produce regular reports on key metrics including user engagement, adoption rates by practice group and usage trends.Horizon scanning* Attend regular account manager meetings to discuss product updates, feature enhancements and provide feedback.* Attend webinars and external events to keep up to date on alternative products and providers. **What we are looking for:** * Minimum of two years' experience in knowledge systems, legal technology or a similar innovation-focused role within a law firm or legal department.* Experience of working on Knowledge or IT systems and databases.* Experience of providing user support and training in a professional services environment.* Excellent written and oral communication skills.* Strong IT skills including MS Office (Word, Excel, Outlook, PowerPoint).* Keen interest in and awareness of the legal sector, legal technology and knowledge management.* Previous experience of HighQ and Contract Express.* Highly organised, detail-oriented and capable of managing competing priorities in a fast-paced environment, with strong communication skills and the ability to engage effectively with colleagues across the firm.* Proactive and resourceful, with a problem-solving mindset and a willingness to take initiative.* A positive attitude and enthusiasm for contributing to the firm's innovation journey are important attributes for this role. **Career Level:** The career level assigned to this role is level 3. The career level framework provides a formal structure for the business services functions at the firm. The framework, which ranges from level 1 to level 7, clearly defines the responsibilities, skills and competencies required at each level. **Here at Simmons & Simmons:** At Simmons, we are proud of our collaborative, open and non-hierarchical culture, where everyone is treated with respect and dignity and the wellbeing of our people is paramount. Our dynamic minds work as one integrated team, partnering with leading organisations on inspirational and thought-provoking projects that matter. From day one, irrespective of job title, qualification or background, everyone’s voice is heard, and you are encouraged to have an enquiring mind and share ideas that drive the firm forward. Through innovative learning and development opportunities, you will have a platform to excel, exceed your career ambitions, and achieve things you never thought possible. **Some key information:** * We offer a competitive package including bonuses dependant on role/level, private medical insurance and pension contribution.* Our global skills academy provides our people, regardless of their role and location, with excellent learning opportunities (including live workshops, podcasts, short videos and practical learning experiences).* We have adopted a hybrid working approach with a requirement for a minimum of three days in the office with flexibility dependant on role/team/client demands.* We are proud to rank as a Times Top 50 Employer for Gender Equality, a Stonewall Top Global Employer, and a Top 75 Employer for Social Mobility.* We have a range of social and sports committees, summer and winter parties and monthly get togethers.* We have a range of diversity networks to connect people and celebrate our differences which is integral to our inclusive culture.* All UK offices have their own artwork collections – including Damien Hirst and Tracey Emin pieces in the London office. We have a long-standing history in supporting the art community especially up-and-coming artists.* We have recently introduced a Strategic Advisory Council which is a mix of associates and business services who will propose strategic initiatives that align with our firm's mission and support the delivery of our business plan, shaping the future of our next-generation law firm.* Our in-house generative AI tool, Percy, won the ‘Innovation in Automation and AI Tools’ category at the 2024 FT Innovative Lawyers Europe Awards. This achievement highlights our commitment to technological innovation and client service.* We have been commended in The Times Best Law Firms 2026 across three categories: construction, employment, and intellectual property. Our profile is highly positive, highlighting our sector specialisms and notable case and transactional work. **Equal opportunities:** We are committed to fostering equality, diversity and inclusion within our firm and to ensuring equal employment opportunities. We believe that this commitment creates a vibrant and rewarding work environment. We are therefore committed to:* Upholding equal opportunities, regardless of race, ethnicity, religion, belief, age, disability, sexual orientation, sex, gender reassignment, gender identity, marital status, or pregnancy, including maternity and paternity. This commitment extends to addressing any instances of perceived or associative discrimination and harassment. We also ensure fair treatment during recruitment and selection processes for those who are serving or have served in the armed forces, along with their families.* Accommodating requests for flexible working arrangements whenever possible. We encourage you to discuss your needs with us if this is something you require.* Making our roles accessible to individuals with diverse abilities. If you need any reasonable adjustments during the recruitment process, please let us know so we can meet your needs.* We offer a range of employee networks to support our colleagues. More information about these networks can be found in the D&I Information booklet that candidates are sent when invited to interview.We encourage you to apply even if you don't meet every single requirement. We are looking for individuals who are passionate and eager to learn and grow with us. Your unique experiences and perspectives could be a great addition to our team.We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.If you’re interested in finding out more about this position, please contact the Recruitment Team. To apply for the role, click on the link at the top of the page or visit our careers page for more details.