Knowledge Management Leader for AI-Ready Platforms

American Express; Brighton; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading financial services company seeks a Knowledge Management Manager in Brighton, UK. The ideal candidate will lead a high-performing team to develop a centralized knowledge architecture, define governance standards, and integrate AI tools. With a minimum of 5 years in knowledge management, excellent communication skills, and experience in leading cross-functional initiatives, this role is essential for enhancing knowledge practices across the organization. This position offers a full-time contract.

Qualifications

• 5 years of experience in knowledge management, content strategy or service delivery operations.
• Strong understanding of knowledge platforms, taxonomy design, and content lifecycle management.
• Proven ability to lead high-performing cross-functional teams.
• Experience with AI-enabled tools and chatbot integration is a plus.
• Excellent communication, stakeholder engagement and change management skills.

Responsibilities

• Provide effective team leadership by setting clear objectives and managing team performance.
• Develop and maintain a centralized knowledge architecture supporting Tier 03 servicing models.
• Define governance standards for content creation and lead content migration.
• Partner with product and tech teams to ensure knowledge platforms are AI-ready.
• Lead efforts to mine case histories and generate new knowledge assets.
• Monitor platform performance and user engagement.

Skills

Facilities Management

Customer Support

Application Programming

Airlines

Back Office

Job description

A leading financial services company seeks a Knowledge Management Manager in Brighton, UK. The ideal candidate will lead a high-performing team to develop a centralized knowledge architecture, define governance standards, and integrate AI tools. With a minimum of 5 years in knowledge management, excellent communication skills, and experience in leading cross-functional initiatives, this role is essential for enhancing knowledge practices across the organization. This position offers a full-time contract.