Kitchen Sales Planner

IKEA; Norwich; On-site; GBP 22,000 - 27,000; Full time

Job summary

A prominent home furnishings retailer is seeking a Kitchen Sales Specialist in Norwich. The role involves engaging with customers, planning and designing kitchens, and conducting sales discussions. Ideal candidates have experience in kitchen planning and a strong customer service background. The position offers competitive pay and various benefits including a discount portal and enhanced parental leave. Flexibility in work hours is possible.

Benefits

15% IKEA discount

Life Assurance

Enhanced Parental Leave

Wellbeing Centre resources

Qualifications

• Experience in kitchen planning is advantageous.
• Experience in a customer-oriented business.
• Ability to communicate solutions clearly.
• Confidence in using computer software.

Responsibilities

• Engage actively with customers to identify their needs.
• Plan and design kitchens for customers.
• Support sales by maintaining a clean area.
• Assist in payments both in-store and remotely.

Skills

Experience in kitchen planning

Customer service orientation

Confidence in sales discussions

Computer software proficiency

Job description

Overview

IKEA Norwich are looking to welcome a Kitchen sales specialist. Are you passionate about interior design and love bringing creative visions to life? We are looking for talented individuals to help design and sell our customers their dream kitchens. If you have a keen eye for detail and enjoy working with innovative planning tools, we want to hear from you!

You will be based in our New Harlow unit, meeting and planning kitchens for customers face to face and online for those customers who can't travel.

What we offer

• The Start Date of employment: July 2025
• The starting salary for this role is £26,400 per annum, based on competence and experience.
• 39 Hours working 4 days per week including a variety of shifts, covering days, evenings and alternate weekends.
• We can discuss flexibility to match your life and our business needs during the interview.

Working with us has its rewards

Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% IKEA discount & discount portal helping you save £100’s on High-street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
• Enhanced Parental Leave
• Wellbeing Centre – Mental, Physical health and nutrition resources
• ..as well so much more!

For more information about working with IKEA, visit: https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310/

What you’ll need to have

• Experience in kitchen planning is advantageous and you will be confident in conducting sales discussions with ease.
• Experience of working in a customer and commercial-oriented business, with an interest in people’s everyday life at home within their kitchen.
• Confidence to take personal initiatives and be open to change, with the ability to both find solutions to complex problems and be able to communicate to the customer.
• Confident in using computer software.

What you’ll be doing on the day to day

• You actively engage with our customers to identify their needs and how to inspire and advise them on the best solutions for their life at home through home furnishings.
• Confidently engage with the customers face to face or online, to complete their journey from planning to selling.
• Support maximising sales by being proud of your areas of responsibility, ensuring the customer meets an area that is clean, well presented and easy to shop.
• Kitchen Planning & Designing for up to 2 hours with an additional 30-60 minutes to provide accurate plans, worktop and installation quotations for the customer.
• Support the customers needs from planning, selling and aftersales, securing payments both in store and remotely.

We care for the people

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

Come see the wonderful workday where we create a better everyday life for the many.

Recruitment process information

Let us know if you require any adjustments to be made during the interview process as soon as possible.

• Please attach an updated CV and a cover letter with your application so we can get to know you better.
• Shortlisted candidates will have a pre-screening call where we can get to know you a little and answer any initial questions about the role.
• Shortlisted candidates will be required to complete and submit a pre-work task to present at an interview.

The training plan for each co-worker will include a period of training prior to the store opening where travel to another IKEA Store will be organised and fully covered by IKEA. This ensures that any travel will not create any personal expenses and we will create as much flexibility as possible to suit individual needs.

We understand not everyone will be successful, but we promise to keep you informed either way.

For any advice or support, email [e-mail] and I will be happy to help!