Kitchen Leader - Holborn Viaduct, 11-13

Pret A Manger; Greater London; Hybrid; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Hourly pay

Mystery shopper bonus

28 days leave

Pension

Life Assurance

Healthcare

Free meals

Club Pret discount

Rewards & recognition

Flexible hours

Professional qualifications

Job summary

Pret is seeking a Kitchen Leader in London to oversee daily kitchen operations, ensure high food standards, and lead a team to deliver outstanding service. The role is full-time (35 hours per week) with opportunities for growth within a fast-paced retail environment at Fleetplate House, Holborn Viaduct.

You’ll manage stock, support shift performance, and promote Pret’s values while maintaining a safe, clean kitchen and friendly customer experience for diners.

Qualifications

• You lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
• Strong communication and people management skills are essential.
• Able to manage stock, ordering, and administrative tasks accurately.

Responsibilities

• Ensure the consistent preparation of delicious food to Pret's high standards.
• Lead and inspire the team to deliver excellent service each day.
• Manage stock counts and complete administrative tasks to support smooth operations.
• Collaborate with Managers to monitor shift performance and resolve issues quickly.

Skills

Leadership

Customer service

Stock control

Team motivation

Attention to detail

Job description

KitchenLeader

Full time 35 hours per week

Pret here! We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries.

Whether you’re making our customers’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we’re doing the right thing and growing fast – it’s an exciting team to hop on board!

This role is located in Fleetplate House, 11-13 Holborn Viaduct, London EC1A 2AT GBR

Growing Good Things

Pret is where passionate, hardworking, wonderful people (like you!) find the confidence and skills they need to grow and choose their unique paths. And the proof is in the pudding – 80%+ of our Managers and 20% of our Support Centre teams (including our CEO, Pano) started on the shop floor.

What we’re looking for

As a Kitchen Leader at Pret a Manger, you’ll play a key role in ensuring the consistent preparation of delicious food that meets our high standards, while leading and inspiring your team to deliver excellence every day. You’ll act as a role model, promoting Pret’s core values and maintaining a safe, clean, and compliant kitchen environment. With a sharp eye for detail, you’ll manage stock counts and complete administrative tasks accurately to support smooth operations. Working closely with Managers, you’ll help oversee shift performance, resolve issues quickly, and ensure every customer enjoys a fresh and satisfying experience.

About you

• Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.

• Bring your passion: share our passion for exceptional customer service.

• Spread joy every day: small acts of kindness(like giving away a free coffee on the house)are a big part of what makes the Pret experience special.

• Experience needed: You lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.

We offer

• Hourly rate is £15.35 (inclusive of mystery shopper bonus)

• Afterinitialtraining, earn an extra£5 per hour for any shift started between 3-5am

• 28 days annual leave (pro-rata ifyou'repart-time)

• Pension scheme

• Life Assuranceat 3x annual salary & virtual GP

• Healthcare cash plan

• Free food and drink whileyou’reworking

• And whenyou’renot,you’llhaveourClub Pret Membership(giving you 50% off food andto 5 free Barista-made drinks a day)

• Loyalty award after 5, 10, 15, 20 years’ service

• Regular rewards and recognition for amazing standards

• Access marketplace discounts on shopping, travel, fitness, dining, tech and more

• Flexible working hours, means you have the time to dowhat’simportant to you

• Comfyfree shoes to wear on shift

We also offer

• Individual ways to grow–We offer lots of opportunities for learning, whether you join us for a short stint or the long game,you’regood to grow with us. Including fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities to explore.

• Diversity and belonging–Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.

• Pace and variety -Our work is fast paced with lots of variety,you’llbuild a diverse skill set and learn a lot!

• Community and purpose-We’reproud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.

Our values

• Happy Teams Happy Customers

• Amazing Standards Every day

• Never Standing Still

• Doing The Right Thing

The interview journey

• Every interview process at Pret begins with the same two stages. Initial phone screening and 60-minute shop-based interview with the General Manager and the team

Everyoneis welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community.Please let our recruitment team know ifyou need any adjustments or support during the recruitment process – your experience matters to us.

We’dlove to get to know you, not a robot, so please do not rely on AI to complete your application.