Kitchen Leader

Pret a Manger; Orpington; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Mystery Shopper bonus (£1.25/hr)

Early-morning shift premium (£5/hr)

28 days annual leave (pro-rata)

Pension scheme

Healthcare cash plan

Free food and drink while working

Club Pret Membership (50% off food, up

to 5 free drinks per day

Loyalty rewards

Marketplace discounts

Comfortable shoes provided

Job summary

Pret a Manger is seeking a Kitchen Leader to guide a busy kitchen, upholding Pret's high standards and delivering exceptional food and service. You will role model values, support your team, and ensure a safe, clean environment while collaborating with Managers to drive smooth operations.

You will manage stock, complete administrative tasks accurately, and help oversee shift performance while resolving issues promptly to ensure every customer enjoys a fresh and satisfying experience.

Qualifications

• Experience leading a team in a fast-paced hospitality setting.
• Strong focus on high standards and customer satisfaction.
• Willingness to manage stock counts and handle administrative tasks.

Responsibilities

• Lead and inspire the kitchen team to deliver excellence daily.
• Oversee shift performance and resolve issues quickly.
• Manage stock counts and assist with administrative tasks.
• Ensure a clean, safe, and compliant kitchen environment.
• Collaborate with managers to maintain Pret's standards and customer experience.

Skills

Leadership

Team management

Customer service

Attention to standards

Job description

As a Kitchen Leader at Pret a Manger, you'll play a key role in ensuring the consistent preparation of delicious food that meets our high standards, while leading and inspiring your team to deliver excellence every day. You'll act as a role model, promoting Pret's core values and maintaining a safe, clean, and compliant kitchen environment. With a sharp eye for detail, you'll manage stock counts and complete administrative tasks accurately to support smooth operations. Working closely with Managers, you'll help oversee shift performance, resolve issues quickly, and ensure every customer enjoys a fresh and satisfying experience.
Proud makers of freshly made food, organic coffee and big ideas. Across 750+ shops and 20+ countries, our teams are shaping the future of Pret through innovation, inclusion, great customer service and a shared passion for doing the right thing. We're growing fast on our mission to be the hospitality employer of choice everywhere we operate - so it's an exciting time to hop on board. Growing good things Pret is where passionate, hardworking, wonderful people (like you!) find what they need to shine. Growth is at the heart of everything we do - from supporting our people to grow in confidence and skills to pursue their unique paths, to figuring out how to make our food and coffee even more delicious and accessible. Our Teams 85% of our Managers and 25% of our Support Centre teams started on the shop floor. How far could a Pret career take you? Our shops are powered by caring, hardworking and passionate people. Whether you're serving customers, making coffee, preparing food or leading a team, every role plays an important part in creating the Pret experience. Expect flexibility, opportunity and variety. Whatever your ambitions, you'll find a place where you can make an impact and build your career with us in creating the Pret experience., Our shops are a wonderful place to be. For our customers, and for our teams! The teams in our shops bring their talents (and their unique charm) to make every day a little more joyful. Here, you'll find: - Individual ways to grow: fully funded professional qualifications, leadership development and informal and formal mentoring - Diversity & belonging: Everyone's welcome at Pret - you'll be valued for who you are and supported to feel confident in yourself and your skills - Pace & variety: Build a diverse skillset, meet some new people and learn (a LOT) - Community & purpose: We work together to create positive change through the Pret Foundation We put great care into everything we do - that includes our shops and your career in them. Work here is fast-paced, but your team's always got your back as you work together to serve delicious food and coffee and share small everyday moments of joy with your customers. Our values

• Happy Teams Happy Customers
• Amazing Standards Every day
• Never Standing Still
• Doing The Right Thing
  Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
• Bring your passion: share our passion for exceptional customer service.
• Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
• Experience needed: You lead with purpose-driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
• Base Pay Rate: The perks
• Additional £1.25 per hour Mystery Shopper bonus once training is complete
• After initial training, earn an extra £5 per hour for any shift started between 3-5am
• 28 days annual leave (pro-rata if you're part-time)
• Pension scheme
• Healthcare cash plan
• Free food and drink while you're working
• And when you're not, you'll have our Club Pret Membership (giving you 50% off food and to 5 free Barista-made drinks a day)
• Loyalty award after 5, 10, 15, 20 years' service
• Regular rewards and recognition for amazing standards
• Access marketplace discounts on shopping, travel, fitness, dining, tech and more
• Comfy free shoes to wear on shift